Client Care L2

Question 1

In your unit 23 Park Centre example, tell me what was included in in the terms of engagement

Answer 1

This was a valuation instruction.

The terms of engagement included

Details of the client

Details of interest being valued

Details of the property

Details what is to be included in the report?

Transparency on fees

A any disregard or assumptions

Evaluation date

Question 2

In your 67 Bridge Street, Belper example tell me how you provide a good client care

Answer 2

I obtained sign terms of engagement which set out the scope of the service which were going to be provided, including fees and timescales.

Within the terms of engagement are provided my time with information of the complete handle and procedure .

I provided the client with regular updates

I provided all of I receive the property in writing following up with a phone call to discuss.

I offered my current regular meetings

I use key performance indicators such as a successful letting give the property.

I provided my client with a customer feedback form.