communication

Question 1

4 phases of helping relationship

Answer 1

1. preinteraction
2. orientation
3. working
4. termination

Question 2

SBAR

Answer 2

Situation
Background
Assessment
Recomendation

Question 3

preorientation communication approach

Answer 3

• review available data
• talk w other caregivers
• identify appropriate location for communication
• plan enough time

Question 4

orientation communication

-first meeting

Answer 4

• set the tone
• recognize initial relationship is tentative
• expect testing of competence and committment
• observation
• make inferences and judgements about pt messages and behaviors
• assess health status
• prioritize problems and goal setting
• clarify roles
• form specific contracts
• anticipate termination of relationship

Question 5

working phase

Answer 5

• encourage expression of feelings
• encourage self-exploration
• provide info to understand and change behavior
• encourage goal setting
• take action to meet goals
• use therapeutic communication
• use appropriate self-disclosure and confrontation

Question 6

termination phase

Answer 6

• remind of upcoming termination
• evaluate goal achievement
• reminisce about relationship
• seperate by relinquishing responsibility for care
• achieve smooth transition to other caregivers

Question 7

pt cannot speak clearly

Answer 7

• listen, patience, no interruptions
• simple yes/no questions
• allow time
• visual cues
• one person speaking
• encourage conversation
• voice misunderstandings
• comunication aids

Question 8

professional communication

Answer 8

courtesy
use of names
trustworthiness
autonomy and responsibility
assertiveness