Primary Care HG > Communication > Flashcards

Communication Flashcards

(8 cards)

Study These Flashcards
1
Q

What are gambits?

A

Rehearsed opening remarks

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2
Q

What are curtain raisers?

A

Un-rehearsed remarks

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3
Q

What is the internal search?

A

Cluster of non verbal signs indicating serious thinking

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4
Q

What is turbulence?

A

Increase in energy level of speech

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5
Q

What is speech censoring?

A

Ways the speaker attempts to avoid going into too much detail (hesitating, imprecisions)

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6
Q

5 checkpoints of consultation

A 
Connecting
Summarising
Handing over
Safety netting
Housekeeping
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7
Q

What is QOF?

A

Quality Outcomes Framework
Standardises management of LTC in primary care
Financial incentives for good care

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8
Q

What are the QOF domains?

A

Clinical
Organisational
Patient experience
Additional services

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Primary Care HG
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