Creative Thinking and Problem Solving

Question 1

Problem-solving Techniques (10)

Answer 1

• Pros and Cons Chart
• SWOT Analysis
• PESTLE Analysis
• Decision Tree Technique
• Scenario Analysis
• Value Chain Analysis
• Delphi Technique
• Rational Interaction for Moral Sensitivity
• DRIVE Technique
• Drill Down Analysis

Question 2

Scenario Analysis

Answer 2

Analysing possible future events by considering different outcomes. Allows improved decision making.

Question 3

Value Chain Analysis

Answer 3

The organisation is seen as a series of activities where inputs need to be converted into outputs which supply values to consumers

Question 4

Steps in the value chain (3)

Answer 4

• Divide business into different activities
• Describe each process
• Identify critical areas in a competitive advantage

Question 5

RIMS

Answer 5

• Proven facts only
• The discussion process excludes personal inclination, emotion, and position
• Only info that everyone agrees on is deemed true
• Anything decided can be re-evaluated

Question 6

DRIVE (5)

Answer 6

• Define: The problem and success criteria
• Review: Background and crucial areas
• Identify: The ‘real’ problems and possible solutions
• Verify: That it would get desired aim
• Execute: Implement and evaluate

Question 7

Drill Down Method (3)

Answer 7

• Write down the problem
• Break it into the first level
• Continue to root causes