Performance Management Flashcards by Emily Gammon

Q

Advantages of quality control (4)

A

Improves profitability
Quality products
Fewer complaints
Opportunities for imporvement

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Q

Performance Gap

A

Desired performance - Actual performance

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Q

Top Management’s Performance (10)

A

Planning
No support for implemented plans
Plan aimed at future objectives, but flexible for now
Accurate objectives, with all factors understood
Realistic and economical
Timing
Communication
Simple
How

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Q

Balanced Scorecard (4)

A

Financial perspective
Customer perspective
Internal process perspective
Learning and growing perspective

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Q

HR roles (4)

A

Training programs
Feedback
Organisational structure
Motivation

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Q

Economic principle

A

Keeping purchasing price and stock-holding costs as low as possible in order to maximise profit and improve profitability

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Q

Factors affecting quality control in production (4)

A

Record deviations
Job tolerances defined
How many inspection points
How many inspections

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Q

Techniques to improve performance (5)

A

Total Quality Management
Benchmarking
Business Process Re-engineering
Quality Circles
Value Chain Analysis

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Q

Successful marketing results (4)

A

Revenue
Brand value
Expanding customer base
Gaining loyalty

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