Human Resources

Question 1

Human Resources (HR)

Answer 1

All the activites and decisions that are intended to improve the effectiveness of the employees and the enterprise as a whole

Question 2

HR Activities (9)

Answer 2

• Manpowere planning
• Recruitment
• Selection
• Placement
• Induction
• Training
• Evaluation
• Remuneration
• Retrenchment

Question 3

Purpose of manpower planning

Answer 3

To determine how many, what skills and when

Question 4

Manpower planning

Answer 4

• Work-load analysis: Determine how many people are required
• Job analysis: Job description and job specification
• Manning table

Question 5

Recruiting

Answer 5

Finding potential employees

Question 6

Types of internal recruiting (3)

Answer 6

• Job posting
• Skills inventory
• Recommendations of outsiders

Question 7

Types of external recruiting (5)

Answer 7

• Advertising in newspapers
• Educational institutions
• Employment agencies
• Casual applications
• Internet recruitment

Question 8

Selection Process (9)

Answer 8

• Recieve application forms or CV’s
• Initial screening
• CV evaluation short list
• Background checks
• Interviews
• Tests and exams
• Medical examination
• Letter of appointment

Question 9

Job evaluation

Answer 9

The process where the relative importance of a job in the business is investigated in order to create a job hierachy

Question 10

Performance evaluation

Answer 10

The individual’s performance in a particular job is evaluated and then linked to their annual increase

Question 11

Methods of remuneration (5)

Answer 11

• Salaries
• Commission
• Wages
• Overtime
• Profit-sharing

Question 12

Examples of benefits (9)

Answer 12

• Housing allowance
• Company car
• Transport allowance
• Study allowance
• Meals
• 13th cheque
• Travel allowance
• Pension fund
• Medical aid

Question 13

Purpose fo induction (2)

Answer 13

• Teach employee how the business does things

- Lets employee fit into existing work group

Question 14

Aspects of induction (5)

Answer 14

• Relevent info
• Expectations
• Socialise
• Department in business
• Mentor

Question 15

Aims of Skills Development Act (5)

Answer 15

• Workplace is place of learning
• Invest in education
• Quality of training program
• Improve employment opportunities
• Encourage employee involvement

Question 16

Training improves (2)

Answer 16

• Knowledge, skill, productivity

- Behaviour and attitude

Question 17

Training method (8)

Answer 17

1. Identify problem
2. Job analysis for required skills
3. Job performance to be analysed
4. Training needs determined
5. Training objectives identified
6. Training program
7. Actual training
8. Evaluate training results

Question 18

Training methods (8)

Answer 18

• On-the-job training
• Off-the-job training
• Apprenticeship training
• Workshops
• Job rotation
• Self study
• Mentorship
• Intern

Question 19

Performance appraisals functions (3)

Answer 19

• Give feedback to employees on performance
• Pick up areas of strength and weakness
• Discuss employment issues

Question 20

Succession Planning (5)

Answer 20

1. Identify critical positions
2. Determine skills, knowledge, and competencies needed
3. Identify succession management strategies
4. Implement chosen succession plan
5. Evaluate effectiveness of the plan