Current Legislation

Question 1

Sale of goods act 1979

Answer 1

Goods must be:
- as described
- of satisfactory quality
- fit for purpose

Question 2

Consumer rights act 2015

Answer 2

• Includes digital goods
• deals with transactions between sellers and buyers
  Covers: goods, services, returns, repairs/replacement, delivery

Question 3

Consumer rights act: goods

Answer 3

Must be:
- described accurately
- fit for purpose
- of satisfactory quality

Question 4

Consumer rights act: services

Answer 4

Should be supplied under minimum standards:
- provide reasonable care and skill when delivering the service.
- written or verbal information by the supplier is binding
- provided at a reasonable time, unless agreed otherwise
- reasonable price, if not agreed beforehand

Question 5

Consumer rights act: returns

Answer 5

• Can reject a product (excluding digital products) and return for a full refund within 30 days, if not how good should be
• If fault occurs within the first 6 months of ownership, it is assumed it was there prior to purchase, unless proven otherwise

Question 6

Consumer rights act: repairs/replacement

Answer 6

• after 30 days, a consumer must give a business one opportunity to repair or replace any good.
• if repair or replacement is unsuccessful customer can claim a refund or price reduction

Question 7

Consumer rights act: delivery

Answer 7

• within 30 days unless otherwise agreed
• business remains responsible for the item until received by customer
• failure gives the consumer right to cancel purchase and receive a full refund

Question 8

Consumer protection act 1987:

Answer 8

• right to claim compensation against the producer of a defective product if it has caused damage, death or personal injury.
• strict liability test for defective products in uk law making the producer automatically liable for any damage caused.
• imposes specific safety requirements
• stops companies with misleading prices

Question 9

Quality Assurance yr2

Answer 9

• any systematic process of determining whether a product or service meets specific requirements.
• establishes and maintains set requirements for developing or manufacturing reliable products.

Question 10

Quality Control yr2

Answer 10

• a process through which a business seeks to ensure that product quality is maintained or improved.
• involves testing units and determining if they are within the specifications of final product.