Testing consumer products

Question 1

consumer product testing

Answer 1

• the evaluation of goods sold in the retail marketplace.
• determines if products comply with regulatory requirements and industry standards.
• identifies how a product will perform for the consumer or against a competitors products.

Question 2

product testing seeks to

Answer 2

• ensure that consumers can understand what product will do for them.
• which products are the best value.
• increase consumer protection by checking the claims made during marketing strategies
• done by a manufacturer, an independent laboratory and/or a government agency.

Question 3

product testing: industry role

Answer 3

• to provide products and services according to industry standards.
• some standards will be voluntary (meaning the industry practices self-regulation) or mandatory (government issued regulation).

Question 4

independent testing

Answer 4

• BSI, British standards institution
• ISO 9001

Question 5

industry standards

Answer 5

Used by organisations to demonstrate their ability to consistently provide products and services that meet consumer and regulatory requirements and to demonstrate continuous improvement.

Question 6

product testing: government role

Answer 6

Creating laws for the creation of products with the intent of ensuring that manufacturers accurately describe the products they are selling and that products are safe for consumers to use.

Question 7

CE

Answer 7

conformite europeene
- conformity with European health, safety and environmental protection standards for products sold within the European Economic Area (EEA)

Question 8

consumer rights act

Answer 8

Rights to return faulty goods and get a refund, replacement or repair, and gives you new rights when you buy digital content.

Question 9

product testing: consumer organisations

Answer 9

Represent the interests of individual consumers to industry and government. Whereas neither government or industry regulates product and service quality from the consumer perspective, product quality is a chief concern.

Question 10

Which? magazine

Answer 10

UK brand name that promotes informed consumer choice in the purchase of goods and services by testing products. Highlighting inferior products or services, raising awareness of consumer rights and offering independent advice.