Quality

Question 1

quality assurance

Answer 1

a program for the systematic monitoring and evaluation of the various aspects of a product, project, service, or facility to ensure that the standards of quality are being met.

Question 2

quality control

Answer 2

A manufacturer is interested in the quality of the product that they produce.
A consumer is interested in the quality of the product that they buy.

Question 3

features of a quality control process are:

Answer 3

• products must meet certain targets.
• ways of measuring the quality of a product and detecting quality changes.

Question 4

complete inspection

Answer 4

• complete or 100% inspection, involves inspecting each item.
• expensive
• if testing quality results in the destruction of the item.
• not fool proof
• 100% inspection is operated on items where the consequences of letting a defective item through could be quite severe. eg avionic systems

Question 5

sampling

Answer 5

• a certain size from a batch
• accept or reject an entire batch
• never can be absolutely certain about the quality of the batch based on the quality of one sample.

Question 6

inspection objectives

Answer 6

• locate a problem
• stops the manufacture of spoilt/semi-finished products
• makes process more economical

Question 7

types of inspection

Answer 7

1) revolving process, patrolling or floor inspection.
2) fixed inspection, batch taken to inspection room.
3) key point inspection, looks at potential faults.
4) final inspection

Question 8

national standards

Answer 8

kitemark, BSI

Question 9

European standards

Answer 9

European committee for standardisation CE

Question 10

international standards

Answer 10

ISO 9001

Question 11

total quality management

Answer 11

• Integrated system which involves the whole staff.
• Each department is treated as a client, therefore ensuring high standards.

eg production team must produce a high quality assured and will therefore fit perfectly.