Current legislation Flashcards by Carys Thompson

Name the 3 legislations for customer rights

The customer rights acts (2015), sale of goods act (1979), consumer protection (1987)

How well did you know this?

Not at all

Perfectly

Sale of goods act general purpose

it means that goods must be as describe, of satisfactory quality and fit for purpose. And if does not meet these standard you have rights to a full refund/compensation

How well did you know this?

Not at all

Perfectly

Customer rights act general purpose

this includes digital goods such as deals with transactions between sellers and buyers (business to customer) - right to repair or replacement. It also replaced and updates previous legislations. It provided the same protection of goods as sale of goods act, covered services, returns. repairs and replacements, delivery

How well did you know this?

Not at all

Perfectly

Customer rights act - how were services and returns protected for the customer

Services - care delivery service, verbal or written information is binding, must be provided in reasonable time, reasonable price
Returns - can be done if product = not as described, unfit for purpose, not satisfactory

How well did you know this?

Not at all

Perfectly

Customer rights act - how were goods protected by the act

they should be of satisfactory quality, fit for purpose and as described

How well did you know this?

Not at all

Perfectly

Consumer protection act general purpose

gives right to claim compensation against the producer of a defective product if it has caused damage, death or personal injury. Also contains a strict liability test for defective products in the Uk law, making the products of the product automatically liable for any damage caused

How well did you know this?

Not at all

Perfectly

How does the Consumer protection act protect consumers

making companies liable for injury, imposes specific safety requirements, stops companies with misleading prices
This makes manufactures warn consumers about risk, provide risk information, monitor the safety of products, act if problems are found

How well did you know this?

Not at all

Perfectly

How do the British standard institute help with safety

they release standards that products must meet in the UK. Companies registered to BSI regularly have their products checked, this helps consumers know that products with BSI have have safety checks. As manufactures must provide safety warnings. inform customers how to care for products

How well did you know this?

Not at all

Perfectly

Quality checks - different types

quality assurance and quality control

How well did you know this?

Not at all

Perfectly

Quality assurance definition

assuring that the end product fulfils all specified requirements -
QA establishes and maintains set requirements for developing, manufacturing and end of life of a product

How well did you know this?

Not at all

Perfectly

Process of quality assurance

ensure product is fit for purpose throughout the design/development stage
regulation of the quality of raw materials and components before starting production
monitor quality of products and assemblies in production using quality control checks
supplies fact-based evidence for quality management systems so customers know the product meets expectations

How well did you know this?

Not at all

Perfectly

Top quality management (TQM) definition

integrated system for achieving customer satisfaction by applying QA at every stage of production process. Continually improves processes, products and services. Each department in the company is treated as a client ensuing high standard of service and attention to detail.

How well did you know this?

Not at all

Perfectly

How is top quality management (TQM) seen in everyday life

the BSI operates a TQM (ISO 9000) in which companies can join to help them produce products of the highest quality. So customers are assured of the quality and service

How well did you know this?

Not at all

Perfectly

ISO 9000 seven quality management principles

Customer focus - understand current and future customer needs and should exceed expectation
Leadership - internal environment which people become fully involved in achieving objective
Engagement of people - people of all levels should have full involvement
Improvement - improving overall performance = permanent objective
Evidence-based decision making - decision are based on anaylsis of date and information
Relationship management - organisation and external providers have a mutually beneficial relationship

How well did you know this?

Not at all

Perfectly

What are the benefits of using the ISO 9000 standard for customers

receive products that:
- meet requirements
- reliable
- maintainable

How well did you know this?

Not at all

Perfectly

What are the benefits of using the ISO 9000 standard for people in organisation

better working conditions
increased job satisfcation
improved health and safety

How well did you know this?

Not at all

Perfectly

What are the benefits of using the ISO 9000 standard for owners

increased return on investment
increased profits

How well did you know this?

Not at all

Perfectly

What are the benefits of using the ISO 9000 standard for society

fulfilment of requirements
improved health and safety
reduced environmental impact

How well did you know this?

Not at all

Perfectly

Quality control definition

process through which a business seeks to ensure that products quality is maintained or improved.
QC - involves inspecting and testing units and determining if they are within the specifications for the final product

How well did you know this?

Not at all

Perfectly

Inspection in quality control definition

Study These Flashcards

sampling and examination of products to check they are within specified tolerances

What are the 4 types of inspection in quality control and some information

Study These Flashcards

100% inspection - all units
Normal inspection - using sampling plan (e.g. every 100th item)
Reduced inspection - using a sampling plan requiring smaller sample sizes, used as an economy measure
Computer aided inspection - CMM (coordinate measuring machine) = mechanical system where a measuring probe quickly and accurately measure the sizes and positions for products with very small tolerances. Laser scanning systems are also used. These are for more complex 3D products

Why is quality control in printing important and how do they test (2 examples)

Study These Flashcards

temperature and humidity can effect the material - curls
Registration mark - little circle with cross is printed using every colour and should overlap perfectly
Colour bars - printed outside of trim areas so can be checked for quality and consistency then is trimmed off

Health and safety regulations general purpose

Study These Flashcards

employers are legally required to ensure safety to employees, nonemployees (such as visitors and students).

What are the Health and Safety executive

Study These Flashcards

a national independent watchdog that check that companies meet safety obligations

What must employers comply with (health and safety)

HSWA (health and safety at work act), COSHH (control of substances hazardous to health), personal protective clothing act, risk assessments

Manufactures must provide and use (health and safety)

the correct tools for the job and prove safety practises are in place

Employers should provide (health and safety)

training of the machines, procedures encase of spillages of COSHH substances, ensure the machines are regularly maintained, provide PPE

What can be done in work spaces to reduce injury or health issues

job rotations may be used to avoid RSI (repetitive strain injury), safety zones could be used in classrooms or shop floors, machinery may have flashing lights or alarms to aid visibility of hazards

What is the general role of the Health and Safety at Work Act (HSWA)

lays down wide ranging duties on employers and others

What must employers do according to the Health and Safety at Work Act (HSWA)

they must protect the health, safety and welfare at work of all their employees as well as others on their premises (casual workers, self-employed, clients, visitors). And control the use of explosive/flammable substances

How may employers help to keep people safe on their premises according to the Health and Safety at Work Act (HSWA)

They must protect people from the risk of injury or ill health by protecting risks arising from work activities which could affect employees or non-employees.

What is the general role of the Personal Protective Equipment at Work (PPEW)

it states that companies should provided and make sure PPE is being used effectively. PPE must be assessed to check sustainability for task, maintained and stored properly, provided with instruction/training, used correctly by employees. It also states that safety signs should be displayed appropriately and they should be a standard so are recognisable

What is the general role of the Control of Substances Hazardous to Health (COSHH)

helps to protect employees/others from hazardous substances, risk assessments and incident planning. Employers must prevent, reduce or limit workers exposure to COSHH such as paints, varnish, adhesives, airborne particles (wood dust)

How can an employer control the use of COSHH

- provide PPE - have as few workers exposed as possible - extract emissions - enclose the process - change the process to emit less of substance - use safer form (paste) - eliminate use and use safer one

How can employers limit risk of injury

training (appropriate and could be externally and certified), machine maintenance (important for health/safety must provide adequate maintenance in the event of an investigation - guards/switches/function) extraction systems (must be provided if dust/fumes are produced, usually yearly inspection), provision of PPE (used correctly), accident reporting (must keep a record of accidents and report to RIDDAR)

Names of the types of signage

prohibition, mandatory, warnings, safe condition, fire equipment

Warning symbols deinition

provide health and safety information (BSI have age warnings). Cleaning products - warnings with safety instructions

What is the general role of the Control of storage and use of substances containing VOCs

VOCs can cause nausea and dizziness so are hazardous to use, so risk assessments should be made to reduce risks. Storing should be in a specific cabinet made from metal so fire resistant and contain any spillages.

Risks that may be caused from using solvent based substances and control measures

burns from corrosive adhesives - PPE, supervision, wash area immediately inhalation of VOC - well-ventilated areas, face-mask storage - secure metal cupboard, correct signage on cupboard, regular checks

Risk assessment definition

any risk in the workplace must be controlled as it required by law and not all risks can be eliminated so employers must take all reasonably practicable measures to minimise risk

Steps of a risk assessments

1. identify the risk 2. decide the people at risk 3. evaluate the risks 4. record the findings 5. review the assessment

Examples of good workshop practises

no eating/drinking, jewellery/hair away, PPE worn, clear spaces near machines, COSHH substances are safely stored, no working alone - at least 2 people

What does 'identify the risks' in a risk assessment mean

anything that may cause harm - must check for possible hazards: Physical: lifting, dust, machinery Mental: long hours, excessive work Chemical: asbestos Biological: diseases

What does 'decide the people at risk' in a risk assessment mean

employees and employers must assess the risks faced by everyone on site. Employers must review work routines in all different locations and situations where their staff are employed

What does 'evaluate the risk' in a risk assessment mean

how likely that each risk could cause harm - should your employers reduce the level of risk. Even after precautions some risk remains but at what level

What does 'record the findings' in a risk assessment mean

keep a record as it provides proof that the assessment was carried out and is used as a review for later working practices.

What does 'review the assessment' in a risk assessment mean

ensure that agreed safe working practices continue to be applied and take account any new working practices (new machines)

What are the risks, people at risk and control measure of using a computer

Risk - RSI, eye strain People - User Control - keyboard tilts to provide comfortable position, ergonomic keyboard/mouse with wrist support, regular breaks, anti-glare screen

What are the risks, people at risk and control measure of using a pillar drill

Current legislation Flashcards

(49 cards)