1
Q
Focusing on the needs of customers is vital if a business intends to…
A
Attract people to buy their products.
2
Q
What are the three stages of customer focus?
A
- Identifying needs
- Anticipating/predicting needs
- Meeting customer needs
Business Studies
flashcards
Decks in class (35)
# Cards
-
Businesses - Unit 11
-
Understanding Customer Needs - Unit 110
-
Market Mapping - Unit 14
-
Competition - Unit 13
-
Added Value - Unit 14
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Franchising - Unit 16
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Enterprise - Unit 15
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Thinking Creatively - Unit 16
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Questions Entrepreneurs Ask - Unit 14
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Invention And Innovation - Unit 17
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Taking A Calculated Risk - Unit 14
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Other Important Enterprise Skills - Unit 13
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Objectives When Starting Up - Unit 14
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Limited Liability - Unit 13
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Recruiting, Training And Motivating - Unit 13
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Customer Focus - Unit 12
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The Marketing Mix - Unit 1 and 39
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Start-up Legal And Tax Issues - Unit 15
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Marketing - Unit 33
-
Market Research - Unit 33
-
Product Trail And Repeat Purchase - Unit 35
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Product Life Cycle - Unit 317
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Branding And Differentiation - Unit 34
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Design And Research Development - Unit 33
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Managing Stock - Unit 37
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Managing Quality - Unit 33
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Cost Effective Operations And Competitiveness - Unit 33
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Effective Customer Service and customer satisfaction - Unit 1 and 33
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Consumer Protection Laws - Unit 34
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Improving Cash Flow - Unit 36
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Improving Profit - Unit 37
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Break-even Charts - Unit 311
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Break-even Analysis - Unit 34
-
Finance Growth - Unit 30
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