Definitions

Question 1

Adoption

Answer 1

Choosing to accept and demonstrate a new way of thinking or behaving. Adoption occurs when stakeholder behavior is consistent enough with the future-state behavior.

Question 2

Benefit

Answer 2

The quantitative and qualitative, measurable and non-measurable outcomes resulting from a change.

Question 3

Benefit Realization

Answer 3

The achievement of the expected outcomes of a change.

Question 4

Change

Answer 4

The transition from a current state to a future state.

Question 5

Current State

Answer 5

The condition at the time the change is initiated.

Question 6

Future State

Answer 6

The condition at the time when the benefits have been realized.

Question 7

Change Impact

Answer 7

How people, process, technology, data, and the workplace are affected during the transition from the current state to the future state.

Question 8

Change Management

Answer 8

The practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits.

Question 9

Change Risk

Answer 9

An event or condition that, if it occurs, may have an effect on the change benefits.

Question 10

Change Saturation

Answer 10

The condition in which the amount of change occurring in an organization is more than can be effectively handled by those affected by the change.

Question 11

Competency

Answer 11

The organizational or individual collection of knowledge, skills, and abilities.

Question 12

Engagement

Answer 12

Stakeholder involvement and influence in the change process.

Question 13

Governance

Answer 13

The decision-making processes, applied by authorized individuals or teams, for approving/rejecting, monitoring, and adjusting activities of a change management plan.

Question 14

Outcome

Answer 14

A specific, measurable result or effect of an action or situation.

Question 15

Readiness

Answer 15

The preparedness of an organization or its parts to accept, effectively handle, and integrate impending change.

Question 16

Resistance

Answer 16

A stakeholder’s opposition to a change.
Resistance Management

Question 17

Resistance Management

Answer 17

The process of addressing stakeholders’ opposition to a change.

Question 18

Sponsor

Answer 18

The individual or group in the organization that is accountable for the realization of the benefits of a change.

Question 19

Sponsorship

Answer 19

The process of aligning stakeholders to support and own a change.

Question 20

Stakeholder

Answer 20

An individual affected by a change.

Question 21

Sustainability

Answer 21

The ability to maintain the future state.

Question 22

Vision

Answer 22

The description of the future state.