Empathy

Question 1

3 causes of misunderstanding

Answer 1

Unspoken meaning (tone, pace, socially desirable)

Mishearing

Wrong interpretation

Question 2

Roadblocks in good listening

Answer 2

Probing (asking q to gather facts
Advising
Reassuring
Agreeing
Directing
Persuading
Analyzing
Warning
Distracting
Moralizing
Judgeing
Shaming

Question 3

Rogers’s three therapeutic conditions for positive change

Answer 3

Accurate empathy

Genuineness

Unconditional positive regard.

Question 4

Affirmations

Answer 4

Simple; comment on particular client behavior

Complex; Focus on clients’ positive strengts and traits.

Question 5

Genuineness

Answer 5

Congruence: intrapsychic component. Necessary but not sufficient for external manifestation: authenticity