1
Q
ITIL Guiding Principle Definition
A
A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
2
Q
Seven Guiding Principles
A
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
ITIL 4 Foundations (Personal)
flashcards
Decks in class (40)
# Cards
-
Service3
-
Organizations and Roles6
-
Value in ITSM5
-
Service Offerings1
-
Service Relationships4
-
Guiding Principles2
-
Guiding Principle 1: Focus on Value3
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Guiding Principle 2: Start Where You Are4
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Guiding Principle 3: Progress Iteratively with Feedback3
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Guiding Principle 4: Collaborate and Promote Visibility4
-
Guiding Principle 5: Think and Work Holistically3
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Guiding Principle 6: Keep It Simple and Practical3
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Guiding Principle 7: Optimize and Automate3
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Four Dimensions of ITSM: Organizations and People2
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Four Dimensions of ITSM: Information and Technology2
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Four Dimensions of ITSM: Partners and Suppliers2
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Four Dimensions of ITSM: Value Streams and Processes2
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The Service Value System4
-
SVS: Governance9
-
SVS: Management Practices5
-
SVS: Continual Improvement3
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SVS: The Service Value Chain9
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SVS: The Service Value Chain - Plan, Improve, Engage3
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SVS: The Service Value Chain - Design and Transition2
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SVS: The Service Value Chain - Obtain/Build1
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SVS: The Service Value Chain - Deliver and Support2
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Management Practice - Continual Improvement3
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Management Practice - Change Enablement4
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Management Practice - Incident Management3
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Management Practice - Problem Management2
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Management Practice - Service Request Management1
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Management Practice - Service Desk0
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Management Practice - Service Level Management0
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Management Practice - Information Security Management0
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Management Practice - Relationship Management0
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Management Practice - Supplier Management0
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Management Practice - IT Asset Management0
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Management Practice - Monitoring and Event Management0
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Management Practice - Service Configuration Management0
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Management Practice - Release and Deployment0
