ITIL 4 Foundations (Personal)
flashcards
Decks in class (40)
# Cards
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Service3
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Organizations and Roles6
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Value in ITSM5
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Service Offerings1
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Service Relationships4
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Guiding Principles2
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Guiding Principle 1: Focus on Value3
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Guiding Principle 2: Start Where You Are4
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Guiding Principle 3: Progress Iteratively with Feedback3
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Guiding Principle 4: Collaborate and Promote Visibility4
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Guiding Principle 5: Think and Work Holistically3
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Guiding Principle 6: Keep It Simple and Practical3
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Guiding Principle 7: Optimize and Automate3
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Four Dimensions of ITSM: Organizations and People2
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Four Dimensions of ITSM: Information and Technology2
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Four Dimensions of ITSM: Partners and Suppliers2
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Four Dimensions of ITSM: Value Streams and Processes2
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The Service Value System4
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SVS: Governance9
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SVS: Management Practices5
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SVS: Continual Improvement3
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SVS: The Service Value Chain9
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SVS: The Service Value Chain - Plan, Improve, Engage3
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SVS: The Service Value Chain - Design and Transition2
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SVS: The Service Value Chain - Obtain/Build1
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SVS: The Service Value Chain - Deliver and Support2
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Management Practice - Continual Improvement3
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Management Practice - Change Enablement4
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Management Practice - Incident Management3
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Management Practice - Problem Management2
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Management Practice - Service Request Management1
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Management Practice - Service Desk0
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Management Practice - Service Level Management0
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Management Practice - Information Security Management0
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Management Practice - Relationship Management0
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Management Practice - Supplier Management0
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Management Practice - IT Asset Management0
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Management Practice - Monitoring and Event Management0
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Management Practice - Service Configuration Management0
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Management Practice - Release and Deployment0
