Management Practice - Problem Management

Question 1

Purpose

Answer 1

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.

Question 2

TERMS

Answer 2

Problem: a cause of potential cause of prior, current, or future incidents.

Known error: a problem that has been analyzed and has not been resolved.

Workaround: a solution that reduces or eliminates the impact of an incident for which a full resolution is not yet available. Some workarounds reduce the likelihood of incidents.