Lecture 4

Question 1

Managerial Skills

Answer 1

• human skills
• conceptual skills
• technical skills

Question 2

Effective Manager

Answer 2

• task orientation: quality, quantity

- people orientation: attraction, maintenance

Question 3

individual performance equation

Answer 3

individual attributes x work effort x organisational support = performance

Question 4

Individual attributes

Answer 4

• biographic characteristics
• competency characteristics
• personality characteristics

Question 5

Work effort

Answer 5

motivation to work

Question 6

Organisational support

Answer 6

• situational opportunity

Question 7

Motivational Theories

Answer 7

Needs Theory
- Mazlow's hierachy of Needs
- Alderfeld's ERG theory
Process Theory
- Equity Theory

Question 8

Mazlow’s Hierachy of Needs

Answer 8

1. Self Actualisation
2. Esteem
3. Social
4. Safety
5. Physiological

Question 9

ERG Theory

Answer 9

Existence needs
Relatedness
Growth needs
all feed into
individual drive

Question 10

self serving bias

Answer 10

• our success comes from our traits and dispositions

- our failure comes from factors external to us

Question 11

attribution error

Answer 11

• others’ failure comes from their traits and dispositions

- their success comes from external factors

Question 12

Equity Theory

Answer 12

two people paid differently for same job

• person paid less wants more money
• person paids more works harder/feels greater pressure

Question 13

Job satisfaction

Answer 13

• low job satisfaction costs money in form of labour turnover, absenteeism and ultimately mental and physical health
• influences whether an individual stays a member of the group

Question 14

Situational Theory

Answer 14

• Contingency Theories (assume that a leader’s effectiveness depends on the situation)
• Path-goals theories (leaders clear the path in order for employees to achieve their goal)
• Life-cycle theory
• Blanchard’s Situational Leadership

Question 15

Situational Leadership

Answer 15

Directing: Beginner
Coaching: Learner
Supporting: Contributer
Delegating: Achiever

Question 16

Beginner

Answer 16

Directing

Question 17

Learner

Answer 17

Coaching

Question 18

Contributer

Answer 18

Supporting

Question 19

Achiever

Answer 19

Delegating