- The success of any fire and emergency services organizations relationship with its community and government is directly proportional to its:policies and procedures.
community involvement.
human resource management.
demographics and cultural diversity.
community involvement. *
- Company officers supervising the first-arriving unit to an incident are an example of the company officers duties to provide:
administration.
health and safety.
emergency service delivery.
community and government relations.
emergency service delivery.
- Which of the following BEST describes the purpose of line personnel in the fire service?
Serving internal customers
Delivering services to the public
Handling personnel administration
Providing support to staff personnel
Delivering services to the public
- Staff personnel in the fire service are MOST likely to perform what type of function?
Logistics
Inspections
Investigations
Fire suppression
Logistics
- Which of the following is MOST likely to be a reason why authority may be decentralized?
To avoid duplication of effort
To provide training opportunities
To tightly control flow of information
To allow expeditious handling of most matters
To allow expeditious handling of most matters
- Which of the following describes the BEST way to alleviate concerns over delegating authority?
Through training programs
By requesting feedback from subordinates
Through close and continuous monitoring
By selecting a chief officer to delegate authority
Through training programs *
- The principle that each subordinate must have only one supervisor describes the concept of:
span of control.
unity of command.
chain of command.
delegation of authority
Unity of command **
one; unity
- Which of the following concepts is BEST illustrated by the fire chief issuing general orders that are then translated into specific assignments by supervisors?
Sidestepping
Span of control
Chain of command
Functional supervision
Chain of command
- Functional supervision is MOST often useful when the distinction between _____ is blurred.
firefighting and EMS
line and staff functions
supervisor and subordinate
formal and informal training
Line and staff functions *
- The span of control may be exceeded when the Incident Commander:
makes appropriate decisions.
does not make any decisions.
fails to delegate authority properly.
develops plans from a chiefs general orders.
fails to delegate authority properly.
- The size of municipal fire and emergency services organizations primarily depends uponpopulation and:
funding.
law enforcement.
number of services.
geographic area served.
geographic area served.
- Which type of fire and emergency services organization is not under a specific government jurisdiction?
Fire area
Fire sector
Fire district
Fire commission
Fire district
- What source of funding is available to nonprofit fire and emergency services organizations?
Local taxes
Stock options
Subscriptions
Federal funding
Subscriptions
- Industrial fire brigades are MOST likely to be established in accordance with NFPA ®:
372 and 1012.
472 and 1021.
500 and 1072.
600 and 1081.
600 and 1081.
- Industrial fire brigades may be established because of:
a reduction of insurance rates.
a presidential order for mutual aid.
less need for immediate response.
their close proximity to public fire services.
a reduction of insurance rates.
54. Volunteer organizations are MOST likely to receive oversight from: a governing board the governors office the U.S. Fire Administrationa state/provincial fire marshal
a governing board
- One of the MOST common challenges that organizations face in resource allocation is to:
create new streams of revenue on a consistent cycle.
use resources in accordance with federal regulations.
distribute resources equally between all unit members.
allocate available resources while staying within fiscal limitations.
allocate available resources while staying within fiscal limitations.
- Which of the following BEST describes the role of a Company Officer I regarding resource allocation?
Maintain the organization budget.
Make best possible use of available resources.
Advocate to government and financial leaders.
Request and delegate resources to unit members.
Make best possible use of available resources. *
- Which of the following BEST describes the relationship between multiple jurisdictions or organizations in an aid agreement?
A result of a federal mandate
A result of reciprocal agreements
Prohibited by strict rules of separation
An informal and assumed understanding
A result of reciprocal agreements
- ________ is a leadership skill involving having a vision that views situations from all angles while still understanding tradition.
Seeing opportunities
Identifying challenges
Encouraging subordinates
Communicating with administration
Seeing opportunities
- Which of the following should be a brief written statement of the organizations values and expected behavior of both management and membership?
Mission
Standards
Ethics program
Annual evaluation
Ethics program (code of ethics)
- How often should refresher courses that focus on ethical questions be a part of the organizations training schedule?
Annually
Bi-annually
Every two to three years
Once at entry level employment
Annually
- Which of the following terms describes the process of directing, overseeing and controlling the activities of other individuals?
Training
Supervision
Management
Responsibility
Supervision * overseeing=supervision
- Which of the following terms refers to the administration and control of projects, programs, situations, or organizations?
Training
Supervision
Management
Responsibility
Management ( administration )
