managing change

Question 1

what is change management?

Answer 1

the process of how a business implements a change to a business that ensures a positive response from its stakeholders.

Question 2

what is a step change?

Answer 2

• one off big change

Question 3

what is incramental change?

Answer 3

• gradual less noticed change

Question 4

what are the three models of change management?

Answer 4

Kotter’s 8 step - model
lewins
Mckinsey

Question 5

what is Kotter’s 8 step model?

Answer 5

1. increase urgency
2. build a team for change
3. create a vision
4. communicate the change with all employee’s
5. empower the change
6. create short-term wins
7. keep up the momentum
8. make the change stick

Question 6

what is lewins mode?

Answer 6

• unfreeze
• change
• re-institutionalise

Question 7

what is Mckinsey’s 7 S’s?

Answer 7

• system
• structure
• shared values
• skills
• style
• staff
• systems

Question 8

what are the ten rules of change management in general?

Answer 8

1. address the human side
2. start at the top - leadership
3. involve everyone (even cleaners)
4. make it formal (e.g. put it in a handbook)
5. create ownership
6. communicate the message i.e. email
7. assess the cultural landscape (any barriers)
8. address the cultural explicity
9. prepare for the unexpected - contingency planning
10. speak to the individuals to ensure they are on board.