1
Q
what are operations?
A
the design, execution and control of operations that convert resources into desired goods/services
2
Q
what are examples of operations objectives?
A
environmental
productivity
efficiency
innovation
Business
flashcards
Decks in class (101)
# Cards
-
Enterprise3
-
business sectors4
-
types of businesses14
-
franchisor and franchisee7
-
business functions5
-
business size or growth4
-
different stakeholders and business objectives0
-
stakeholders0
-
mission statements1
-
corporate and social responsibility13
-
strategy and implementation11
-
business plan]0
-
risk and uncertainty5
-
opportunity cost1
-
contingency planning and crisis management and plan- do - review6
-
models of strategic choice0
-
financial and non-financial measures of performance0
-
forecasting0
-
decision making4
-
decision tree's5
-
ansoff's matrix5
-
conflicts in making business decisions0
-
the market - market size and growth13
-
demand and supply14
-
Porters Five Forces8
-
physical and non-physical markets0
-
competition0
-
market dominance0
-
global context6
-
international trade and free trade7
-
European union9
-
emerging markets3
-
political factos0
-
economic factors12
-
social factors0
-
technological factors0
-
the digital revolution0
-
ethical factors0
-
legal factors0
-
environmental factors0
-
external factors and influences0
-
causes and effects of change0
-
managing change8
-
accounting and finance objectives0
-
sourcing finance0
-
accounting concepts13
-
cost, revenue, profit8
-
break even analysis8
-
investment appraisal6
-
budget and variences0
-
cash flow0
-
working capital0
-
income statement0
-
statement of financial position0
-
ratio analysis40
-
external influences of accounting and finance0
-
the strategy0
-
human resource management objectives2
-
organisation11
-
communication3
-
workforce planning0
-
recruitment0
-
selection0
-
training0
-
appraisal and workforce performance0
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redundancy and dismissal0
-
functions of management0
-
leadership5
-
motivation8
-
employee/ employer relations0
-
external influences on HR management0
-
the strategy0
-
marketing objectives0
-
marketing resources0
-
identifying customer needs0
-
anticipating customer needs0
-
customers and consumers0
-
product life cycle and boston matrix5
-
marketing mix0
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product0
-
price0
-
place0
-
promotion0
-
service marketing0
-
external influences on marketing0
-
the strategy0
-
operations management objectives2
-
added value0
-
innovation, research and development3
-
methods of production13
-
services0
-
project management5
-
productivity0
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economies and diseconomies of scale16
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capacity utilisation11
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stock control7
-
lean management0
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internal and external quality standards7
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logistics and locations21
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external influences on operations management0
-
the strategy0
