Q1: What is observation research?
A) Asking consumers for opinions
B) Recording behaviors without communication
C) Conducting interviews
D) Sending out surveys
✅ Answer: B — It systematically records behaviors without questioning people.
When is observation research most useful?
A) When behaviors are long-term and hidden
B) When behaviors are repetitive or observable
C) When motivations are private
D) When data is purely cognitive
✅ Answer: B — Works best for short, visible, repetitive behaviors.
Which of the following is not a benefit of observation?
A) Avoids self-report bias
B) Can record all activities over long periods
C) Provides real behavior data
D) Complements other methods
✅ Answer: B — Only short periods can usually be observed.
What is a limitation of observation?
A) Easy data interpretation
B) Can observe cognitive phenomena
C) Observer bias
D) No invasion of privacy
✅ Answer: C — Observer bias may distort data.
What type of observation is a “mystery shopper”?
A) Structured
B) Mechanical
C) Disguised
D) Indirect
✅ Answer: C — Mystery shoppers disguise their role to observe authentic behavior.
“Garbology” (studying trash) is an example of:
A) Direct observation
B) Indirect observation
C) Structured observation
D) Natural observation
✅ Answer: B — It infers behavior from physical traces, not direct viewing.
Using traffic counters or scanners represents:
A) Mechanical observation
B) Human observation
C) Disguised observation
D) Unstructured observation
✅ Answer: A — Machines automatically record behaviors.
Eye-tracking is used to measure:
A) Blood pressure
B) Emotional recall
C) Visual attention and fixation
D) Brand loyalty
✅ Answer: C — It captures where and how long people look at stimuli.
Galvanic Skin Response (GSR) measures:
A) Eye movement
B) Brain activity
C) Arousal or tension through skin conductivity
D) Voice tone
✅ Answer: C — GSR tracks emotional arousal.
Neuromarketing tools such as EEG and fMRI measure:
A) Purchase intention directly
B) Biological responses to infer psychological states
C) Verbal feedback
D) Survey responses
✅ Answer: B — They infer mental processes through biological signals.
Gender and age recognition systems are used to:
A) Collect anonymous data
B) Tailor digital ads in real time
C) Conduct interviews
D) Measure brain activity
✅ Answer: B — They adjust ads based on who is detected.
In-store tracking helps:
A) Identify private thoughts
B) Measure store layout effectiveness
C) Replace employee training
D) Eliminate sampling bias
✅ Answer: B — It tracks movement to improve layout and display strategies.
Online tracking often uses:
A) Eye cameras
B) Cookies and beacons
C) Physiological sensors
D) Paper surveys
✅ Answer: B — Cookies and beacons track digital activity.
The variable that is manipulated in an experiment is the:
A) Dependent variable
B) Control variable
C) Independent variable
D) Random variable
✅ Answer: C — It’s what researchers change to see its effect.
The variable that is measured is the:
A) Dependent variable
B) Independent variable
C) Random variable
D) Confounding variable
✅ Answer: A — It’s the outcome or response.
What increases internal validity?
A) Field settings
B) Random assignment and control
C) Natural environments
D) Small sample sizes
✅ Answer: B — Controlling variables and randomization reduce bias.
External validity refers to:
A) Control of time and setting
B) The ability to generalize results
C) Matching participants
D) Eliminating confounds
✅ Answer: B — It shows how widely results can apply.
History effects occur when:
A) Participants mature naturally
B) External events influence results
C) The test causes change itself
D) Participants drop out
✅ Answer: B — Outside events coincide with the experiment.
Maturation effect happens when:
A) People change over time naturally
B) Equipment fails
C) There’s selection bias
D) Testing is repeated
✅ Answer: A — Results change due to natural development.
Mortality (attrition) refers to:
A) Death of respondents
B) Dropout of participants between treatments
C) Low sales
D) Poor randomization
✅ Answer: B — Uneven dropout affects results.
Selection bias occurs when:
A) Groups differ before treatment
B) Instruments change mid-study
C) Subjects are randomly assigned
D) Samples are too large
✅ Answer: A — Groups aren’t equivalent at the start.
Testing effects occur when:
A) Pre-testing changes later responses
B) Subjects drop out
C) Researchers misinterpret data
D) Instruments are stable
✅ Answer: A — Taking a test influences future behavior or awareness.
The notation “O1 X O2” represents:
A) After-only design
B) Before-and-after single group design
C) True experimental design
D) Randomized design
✅ Answer: B — Observation before and after treatment.
Adding a control group makes it a:
A) Quasi-experiment
B) Correlational study
C) Pre-experimental design
D) Field observation
✅ Answer: A — It helps account for external factors but may lack full control.