What is communication
Fundamental clinical skill that establishes a trusting relationship with the patient
Why is effective communication so important
- To establish a good patient doctor rapport
-To develop a respectful understanding - To recieve less patient complations
Name the components involved in the communication process
- Sender
-Encoding
-Message
-Decoding
-Reciever
-Feedback
What are they types of communication
- Verbal amd non verbal
What is non-verbal communication
- Non linguistic information through visual cues and body language
Name the types of non verbal communication and explain them
-Proxemics- Involves a physical distance between the individual and the person they are talking to
-Kynesics-Movement in communication
-Touch-Shows empathy
What is verbal communication
- Use of spoken words and sounds to transfer a message from the sender to the reciever
What is the effectivenss if verbal communicstion based on?
- Word choice
-Emphasis
-Tone
What are the three types of tones
- Expressive
-Directive
-Problem solving
What is noise
-Anything that inhibits effective communication
Give the differnt forms of noise
- Language or cultural barriers
- Reciever may be visually or hearing impaired
- Reciever may be distracted from anxiety or pain
Name some attributes of a docotor
- Empathy
- Compassion
-Honesty
-Good communication skills
What is the role of a doctor in a consultation
- To gain an picture of the possible problems and diagnosis.
- To create an environment in which a patient feels safe
What is the patients role in a consultation
- Give an accurate picture of their symptoms and present their problems
- Not hiding anything
How does a doctor build an effective working environment with a patient during consulatation
- Investing in building rapport with the patients from the 1st meeting
- gathering info to form their medical history
-Using info from the consultation,physical examinations and lab results to identify potential diagnosis
Name the breif steps in building a work relationship( in a consulation meeting)
- GATHERING INFORMATION
- ESTABLISHING A DIAGNOSIS
-DISCUSSING THE PROBLEM AND DECIDING A TREATMENT PLAN WITH THE PATIENT
-ARRANGING A FOLLOW UP
Name the components that form the medical history structure
- Initial information: Name,age,language
-The complaint: The problem the patient has
3.History of the present ilness: when it started etc
4. Past medical history : previous ilness,surgeries, medications,vaccinations
5.Family history
6.Social history: occupation,hobbies,marital status, where they live
7. Systems Review: reviewing the body systems:e.g cardivascular,endocrine,respuratory
What is an illness?
They are experiences of discontinued states of well being and performance
What is a disease
Abnormalities in the function/structure of body organs and systems
Name factors ilnesses cand be affected by
-Age
-Gender
How can diseases be discovered
- Using scientific measures such as blood tests,xrays,ultrasound
What is LAY
non specialist conecpt
Where is LAY people knowledge of medicine drawn frim
- Immediate culture(families and communties)
- Social media and social views
What is health
- Health is a state of complete:phsyical,mental and social wellbeing
