week 14

Question 1

Why do we summarize the consultation

Answer 1

• Shows the patient that you ar engaged and listening
• Ensures accuracy
  -Gives the patients a chance to clarify or add forgotten details
  -Allows clarification

Question 2

When does summarisation occur during the consultation

Answer 2

• During and at the end

Question 3

Why do we confirm details during history taking of the patient

Answer 3

To not oversee or misinterpret important information

Question 4

Give an example of the doctor confirming the details with the client- how would he say it

Answer 4

• Befor we move on, i just wanted to check ive understood everything we have talked abt

Question 5

What is signposting

Answer 5

• A communication technique that is used to help shift the conversation smoothly from one topic to another

Question 6

What are the effects of signposting in relation with the patient

Answer 6

• It prepares the patient for additional imformation gathering
• Ensures the converison flows naturally and logically
  -Helps introduce a sensitive topic

Question 7

Show an example of signposting

Answer 7

• Now that we have talked abt x , i would like to ask you some questions regarding your family medical history

Question 8

What are filler words

Answer 8

-Some techniques that can reassure the patient that we are listening can be simply nodding, choosing correct facial expressions or using appropiate filler word such as :
- i see
- right
- yes