MIS Test 2 (Chapter 4)

Question 1

Key concepts and assumptions of the fulfillment process

Answer 1

• Sell-from-stock (fulfill customer orders directly from finished goods, little choice for buyer, high volume, low cost products …. ex: iPod)
• SSB - uses sell-from-stock
• Configure-to-order (base model + options, low volume, high cost products ….. ex: MacBook)

Question 2

What are the steps in a basic fulfillment process?

Answer 2

1. Sales - receive customer inquiry (customer inquiry), create and send quotation (quotation)
2. Sales - receive customer purchase order (customer purchase order), create sales order (sales order)
3. Warehouse - Prepare shipment: pick and pack (picking document), send shipment: ship (packing list)
4. Accounting - create and send invoice (invoice), receive payment (payment)

Question 3

What are the key documents in the fulfillment process?

Answer 3

• Customer inquiry
• Quotation
• Customer purchase order
• Sales order
• Picking document
• Packing document
• Customer invoice
• Customer payment

Question 4

What are the key questions regarding the documents in the fulfillment process?

Answer 4

• What is the purpose?
• What are the key data? (general: who, what, when, where; process/step specific: varies)
• How does data change across the process?
• Who is responsible for the data?