MIS Test 2 (Chapter 6)

Question 1

What are the key concepts and assumptions of the integrated processes?

Answer 1

• We are addressing a more realistic situation in which inventory may not be available
• We are using a make-/procure-to-stock strategy, but we will make or procure in fixed order quantities
• Fixed order quantities

Question 2

What are fixed order quantities?

Answer 2

• Are more economical than variable quantities because they have been predetermined to minimize costs

Question 3

What is human capital management?

Answer 3

• All the activities related to recruitment, management, and loss of employees

Question 4

What are the steps in human capital management?

Answer 4

1. Recruit employee
2. Employee on-boarding
3. Performance management
4. Career planning
5. Employee off-boarding

Question 5

What is asset management?

Answer 5

• All the activities related to acquiring, maintaing, and disposing of assets

Question 6

What are the steps in asset management?

Answer 6

1. Acquire assets
2. Deploy assets
3. Maintain assets
4. Asset accounting
5. Retire/replace asset

Question 7

What are the extended (inter-company) processes?

Answer 7

1. Supply chain management (SCM)
2. Supplier relationship management (SRM)
3. Product lifecycle management (PLM)
4. Customer relationship management (CRM)

Question 8

Why did stock analysis downgrade nestle when they heard the news about the ERP project? (Nestle’s ERP odyssey)

Answer 8

?

Question 9

What proved effective for handling employee resistance? (Nestle’s ERP odyssey)

Answer 9

?

Question 10

In the end, did the ERP project save nestle any money? If so, how much? (Nestle ERP odyssey)

Answer 10

?

Question 11

What was the primary lesson that the CIO of nestle took away from the ERP project? (Nestle ERP odyssey)

Answer 11

?