Module 1

Question 1

How can we reduce turnover?

Answer 1

increase job satisfaction, decrease dissatisfaction,

Question 2

to have a sustained competitive advantage you have to have

Answer 2

value, rare, inimitable

Question 3

What is a necessary condition for “fit”

Answer 3

equity

Question 4

Distributive justice is

Answer 4

perception of outcomes relative to others, equity

Question 5

procedural justice:

Answer 5

perception of due process, fairness

Question 6

interactional justice:

Answer 6

perception of being treated with dignity, respect, empathy

Question 7

people are

Answer 7

a strategic component of your business model

Question 8

what is human resource management

Answer 8

plays a role in company’s survival, effectiveness, and competitivness. policies, practices, and systems that influence employees behaviors, attitudes, and performance.

Question 9

key functions of hrm

Answer 9

talent aquisition, onboarding, training managment, performance appriasal, workplace enagagement, payroll management, suceccsion planning, diversity and inclusion, employee well being, exist management

Question 9

human resource strategies

Answer 9

business strat, market practice, mission, people, vision, culture, systems, leadership, promoting teamwork, performance

Question 9

most important factor in determining size and composition of labor force?

Answer 9

population

Question 9

growth is ___ as labor force ages

Answer 9

slow

Question 10

diversity is ____ especially _____ work force

Answer 10

increasing; hispanic

Question 11

what are the three types of assets?

Answer 11

financial, physical, intangible

Question 12

human capital, social capital, customer capital, and intellectual capital are examples of

Answer 12

intangible assets

Question 13

examples of human capital

Answer 13

tacit knowledge, education, work related competence

Question 14

examples of social capital

Answer 14

corp culture, management practices, coaching

Question 15

examples of customer capital

Answer 15

customer relationships, brands, customer loyalty

Question 16

intellectual capital

Answer 16

patents, copy rights, trade secrets

Question 17

define human capital

Answer 17

an organizations employees, resources of the organization

Question 18

human capital is defined in terms of

Answer 18

training, experience, judgement, intelligence, relationships, insight

Question 19

working older age population is ___

Answer 19

increasing

Question 20

goal of hr is to

Answer 20

get value out of employees faster

Question 21

job simplification is

Answer 21

making jobs that ppl leave from fast more simple to get value faster

Question 22

how to reduce turn over?

Answer 22

incr job satisfaction , decr job dissatissfaction

Question 23

hot stove rule

Answer 23

things you cannot do that lead to immedicate firing

Question 24

hr specialist median pay

Answer 24

$72,000

Question 25

goal of strategic management

Answer 25

goal to deploy and allocate resources for competitive advantage, using a business model to create value for customers

Question 26

what is strategic management?

Answer 26

managing the pattern or plan that integrates an org major goals, policies, and actions into a cohesive whole

Question 27

what is a competitive situation

Answer 27

developing strategies for achieving the company's goals in light of the current environment

Question 28

components of the strat management process?

Answer 28

strategy formulation, strategy implementation

Question 29

strategy formulation

Answer 29

SWOT (TOWS)

Question 30

strategy implementation

Answer 30

human, organizational, physical,

Question 31

strategic choice answers:

Answer 31

where to compete, how to compete, with what will we compete?

Question 32

strategy formulation five major components

Answer 32

mission, goals, external analysis +internal analysis=SWOT, strategic choice, (vision)

Question 33

which part of TOWS is internal?

Answer 33

weakness and strength, can control these

Question 34

which part of TOWS is external?

Answer 34

threats and opportunities, cannot change these

Question 35

what are the five primary hr variables?

Answer 35

organizational structure, task design, selection training and development of people, reward systems, types of info and info systems

Question 36

what is organizational culture?

Answer 36

a complex set of values, beliefs, assumptions, and symbols that define the way a firm conducts its business

Question 37

organization culture helps define...

Answer 37

relevant stakeholders and how to interact with them

Question 38

what are the key business processes?

Answer 38

design, supply chain/ inventory, manufacturing, distribution, service

Question 39

hr strategy implementation is mainly done through:

Answer 39

people

Question 40

job analysis definition:

Answer 40

process of getting detailed info about jobs

Question 41

job design definition:

Answer 41

addresses what tasks should be grouped into a particular job

Question 42

recruitment and selection definition:

Answer 42

processes where org seeks applicants for potential employment , ksao need to help achieve companies goals

Question 43

traning definition:

Answer 43

planned effort to facilitate the learning of job related knowledge, skills, behavior

Question 44

development definition:

Answer 44

aquiring knowledge, skills, behavior, that improve employees abilities to meet challenges of exisiting jobs or jobs that do not yet exist

Question 45

define performance management:

Answer 45

ensures employees activites and outcomes are congruent with org objectives