Module 13 - Issues

Question 1

What is the purpose of ‘issues’ within PRINCE2?

Answer 1

Collect and assess issses and control changes to the project baseline

Question 2

What are the 5 things issue management is comprised of in PRINCE2?

Answer 2

• Baselines: describe what is subject to change control
• Issue resolution: how issues are identified, captured, assessed and recommended fore resolution
• Change control” how changes to the project baseline are controlled
• Delegating authority for changes: allocating authority from project board down to enable responsive but controlled ways to handle changes
• Change budget: $$ set aside in a plan to cover changes

Question 3

What two activities does the issue management approach usually follow?

Answer 3

• preparation of the product descriptions, and
• work package descriptions

Question 4

What part of the project log should record the approvals and implementation of all changes to the project baseline?

Answer 4

The product register

Question 5

What are the 5 categories that an issue should be put into in PRINCE2?

Answer 5

• problem or concern
• external event to the project
• business opportunity
• request for change
• off-specification

Question 6

What is the process of change control?

Answer 6

When changes that could affect the project baseline are identified, assessed, approved and/or rejected/deferred

Question 7

What is off-specification (in relation to change management)?

Answer 7

A product that will not meet its quality specifications

Question 8

What is a concession (in relation to change management)?

Answer 8

An off-specification that is accepted by the project board without corrective action

Question 9

What are the 5 approaches to effective issues management?

Answer 9

• Baselines (what is subject to change control)
• Issues resolution (how issues are identified, captured, assessed and resolution recommendations)
• Change control (how changes to baseline are controlled)
• Delegating authority for changes (allocating authority down from project board)
• Change budget (contingency fund)

Question 10

What are the 5 steps in PRINCE2’s technique for issue management?

Answer 10

• Capture (on issues register)
• Assess (for impact)
• Recommend (to approve or reject request for change)
• Decide
• Implement (approved requests recorded in project log)

Question 11

How does the ‘issues’ practice relate to the PRINCE2 principles:
- ensure continued business justification
- manage by stages

Answer 11

• Business justification: developing an issue management approach which ensures issues are assessed for their impacts on the business case and project justification
• Manage by stages: issues are identified and reviewed within stages and stage boundaries