Module 9 - Quality

Question 1

What is the purpose of the quality practice?

Answer 1

To document the user’s requirements of the project products and establish means by which they will be met.

Question 2

Define quality?

Answer 2

Degree to which a set of inherent characteristics of a product, service, process, person, organisation, system or resource fulfills its requirements

Question 3

Define ‘requirements’

Answer 3

A need or expectation documented in an approved management product

Question 4

Define ‘user’s quality expectations’

Answer 4

Statement about the quality expected from the project product captured in the project product description

Question 5

Define ‘quality specifications’

Answer 5

Description of the quality measures to be applied by those performing quality control

Question 6

Define ‘acceptance criteria’

Answer 6

A prioritized list of criteria the product must meet before user will accept it.

Question 7

What is the product-based quality approach?

Answer 7

Translates requirements into acceptance criteria and quality specifications for project products and the activities to deliver them

Question 8

What 3 elements does quality management focus on?

Answer 8

• Quality planning - involves identifying the major products and documenting them in terms of user expectations and acceptance criteria. includes developing quality mgmt approach and obtaining board approval.
• Quality control - implementing the quality mgmt approach, assessing quality issues and obtaining product acceptance
• Quality assurance - ensuring techniques are sufficient to confirm quality requirements are met.

Question 9

What PRINCE2 principle is central to the quality practice?

Answer 9

Focus on products - PRINCE2 uses ‘requirements’ to describe expectations, needs etc of stakeholders for products, outcomes and benefits of a project.
Requirements need to be prioritised as no project can satisfy all requirements.

Question 10

The requirements for a product are captured in the product description. When would this be performed for a linear-sequential project and a iterative-incremental project?

Answer 10

• linear-sequential: at initiation stage and then at each stage boundary
• iterative-incremental: evolve in parallel with product development work

Question 10

What is the product register?

Answer 10

Identifies products to be delivered and records their acceptance
- Is a component of the project log

Question 11

What is the quality register?

Answer 11

A component of the project log identifying all the quality control activities that are planned or have occurred.
Provides info for end of stage reports and end project report.

Question 12

What is the difference between quality assurance and project assurance?

Answer 12

• Quality assurance: ensuring the quality control measures are appropriate for assessing the project products against their specs. Is independent of the project team.
• ## Project assurance: is the responsibility of the project board, used to confirm project is being done correctly.

Question 13

What is the purpose of the quality management approach?

Answer 13

Describe the quality techniques and standards to be applied and the roles and responsibilities for achieving the quality specs and acceptance criteria.