operations

Question 1

describe the transformation process

Answer 1

INPUTS–> OUTPUTS

Question 2

describe the value chain

Answer 2

• elemnts +processes adding value as raw materials are transformed to final product.

Inbound logistics–> operations–>(Suppliers) outbound logistics (Distributors)–> marketing and sales–> service(Customers)

Question 3

define outsourcing

Answer 3

• obtain (goods or a service) by contract from an outside supplier.

Question 4

define value webs

Answer 4

• ## multidimensional networks of suppliers+outsourcing partners

Question 5

define off-shoring

Answer 5

• transfering part/ or all buisness to a facility in another country.

Question 6

define supply chain

Answer 6

• connected system coordinatng flow of goods/materials from suppliers to final customers.

Question 7

define the supply chain management

Answer 7

• buisness procedures, policies, computer systems that inegrate elements of the supply shain into a system.

Question 8

describe supply chain systems and methods

Answer 8

1. inventory–> goods kept in stock for production/sale
2. inventory control– > control the right quantities, where they are etc.
3. procurement–> acquiting raw materials, parts, products to produce goods/services

Question 9

Most signficant emerging systems

Answer 9

1. materials requirements planning– >works with companies sales forecasts to make sure it has everything to make the good or perform service.
2. enterprise resource planning: adresses the needs of the entire organization
3. tracking methods–> identify where eveything is at any point
4. blockchain–> connecting all participants in supply chain in a database
5. AI assistance–>

Question 10

define productivity

Answer 10

efficiency of converting inouts–> outputs

Question 11

what are lean systems

Answer 11

• systems used to maximise productivity by reducing waste

– > EG: JUST IN TIME–> goods and materials are delivered right before theyb are needed

Question 12

Different types of production

Answer 12

1. mass production–> creating identical goods/srrvices (large quantities)
2. customixed production–> creating unqiue goods/services for each customer
3. mass customization: soem is mass procudec and other half is cusotmised for each buyer.

Question 13

capacity planniing definition

Answer 13

• planning how much resources are needed to meet customer demand.

Question 14

define scheduling

Answer 14

• seeing how much each operations takes, to decide which tasks are done in what order.

Question 15

define critical path

Answer 15

• the sequence of operations that require the longest time to complete.

Question 16

unique challenges of service delivery

Answer 16

1. perishability: need to be cosnumed at the same time they are produced
2. scalability–> increasign production by expanding initial production capacity
3. service production interaction, reponsability on service quality, put improtace on interpersonal skills.

Question 17

what are some startegies to ensure quality

Answer 17

1. quality control–> mesure quality against standards after goods have been produced.
2. quality assurance
3. total quality management: quality assurance of every aspect in the operations
4. statistical process control: control charts to monitor production process
5. SIx sigma_ quality maanegemnt programs to eliminate deviations between actual and desired performance of a buisness.
6. ISO 9000: global standard for quality system

Question 18

explain the concept of industry 4.0 and smart factort

Answer 18

• moves from automated factories –> smart factories that emphasize cyber.phsyical systems
• these improve efficiency