Organization Effectiveness Module 2 - Employee Engagement

Question 1

Employee Engagements

Answer 1

Goes a step above employee motivation and satisfaction because it looks at the emotional, commitment to the organization

(Motivation + Satisfaction+ Commitment to the organization = Discretionary effort)

Question 2

Scientific Management

Answer 2

1810s-1920s breaking down jobs into efficient tests to increase productivity

Question 3

Employee motivation and satisfaction era

Answer 3

1950-1980

• Hierarchy of needs
• ERG Theory
• Two Factor Theory
• Need Theory
• Expectancy Theory
• Equity Theory
• Goal-Setting Theory
• Job Characteristics Model

Question 4

Employee Engagement era

Answer 4

1990s- Today
Employee Relations became important

Retain employee-

Question 5

Aon Hewitt defines engaged employees in terms of:

Answer 5

• What they say about the organization
• Their desire to STAY with the organization
• The degree to which they STIVE to do their best

Question 6

Towers Watson Focuses more on the connection between employees and their organization

Answer 6

• Do employees put in the discretionary effort?
• Does their work experience give them a sense of well-being?
• Does the environment support productivity

Question 7

Divers of Engagement

Answer 7

Increases Employee Engagement:

• Clarity of Exactions
• Meaningfulness (Task Significance)
• Self Efficiency
• Autonomy
• Effective Feedback
• Rewarding Relationships
• Values of Organization & Leadership
• opportunity to grow

Question 8

Divers of engagement the increase employees motivation

Answer 8

• Clarity of Exactions
• Meaningfulness (Task Significance)
• Self Efficiency

Question 9

Divers of engagement the increase employees Satisfaction

Answer 9

• Autonomy

- Effective Feedback

Question 10

Divers of engagement increase employees commitment to an organization

Answer 10

Rewarding Relationships

• Values of Organization & Leadership
• opportunity to grow

Question 11

Employee Engagement and help employees

Answer 11

Increases Retention
Decrease Absenteeism
Increases Health and Wellness of employees

Question 12

Employee Engagement and help Customer

Answer 12

Increase Customer satisfaction

Increase Loyalty of customers

Question 13

Employee Engagement and help Shareholder

Answer 13

Increase Revenues, quality of work, profit and increased shareholder value

Question 14

How to help improve engagement within HR functions

Answer 14

HR can pave the way

• Leadership
• Communication
• Relationships
• organization stature
• empowerment
• processes