pharmacy standards

Question 1

9 pharmacy standards

Answer 1

• provide person-centred care
• work in partnership with others
• communicate effectively
• maintain, develop and use professional knowledge and skills
• use professional judgement
• behave in a professional manner
• respect and maintain the person’s confidentiality and privacy
• speak up when they have concerns or when things go wrong
• demonstrate leadership

Question 2

6 examples of person centered care

Answer 2

• obtain consent to provide care and pharmacy services
• involve, support and enable every person when making decisions about their health, care and wellbeing
• listen to the person and understand their needs and what matters to them
• give the person all relevant information in a way they can understand, so they can make informed decisions and choices
• consider the impact of their practice whether or not they provide care directly
• respect and safeguard the person’s dignity

Question 3

6 examples of working in partnership

Answer 3

• make and use records of the care provided
• work with others to make sure there is continuity of care for the person concerned
• adapt their communication to bring about effective partnership working
• identify and work with the individuals and teams who are involved in the person’s care
• contact, involve and work with the relevant local and national organisation

Question 4

6 examples of communicate effectively

Answer 4

• adapt their communication to meet the needs of the person they are communicating with
• overcome barriers to communication
• ask questions and listen carefully to the responses, to understand the person’s needs and come to a shared decision about the care they provide
• listen actively and respond to the information they receive in a timely manner
• check the person has understood the information they have been given
• communicate effectively with others involved in the care of the person

Question 5

6 examples of professional skills and knowladge

Answer 5

• recognise and work within the limits of their knowledge and skills, and refer to others
  when needed
• use their skills and knowledge, including up-to-date evidence, to deliver care and improve the quality of care they provide
• carry out a range of continuing professional development (CPD) activities relevant to their
  practice
• record their development activities to demonstrate that their knowledge and skills are up
  to date
• use a variety of methods to regularly monitor and reflect on their practice, skills
  and knowledge

Question 6

6 examples of professional judgment

Answer 6

• make the care of the person their first concern and act in their best interests
• use their judgement to make clinical and professional decisions with the person or others
• have the information they need to provide appropriate care
• declare any personal or professional interests and manage these professionally
• practise only when fit to do so
• recognise the limits of their competence
• consider and manage appropriately any personal or organisational goals, incentives or targets and make sure the care they provide reflects the needs of the person

Question 7

6 examples of professional manner

Answer 7

• are polite and considerate
• are trustworthy and act with honesty and integrity
• show empathy and compassion
• treat people with respect and safeguard their dignity
• maintain appropriate personal and professional boundaries with the people they provide care to and with others

Question 8

6 examples of confidentiality

Answer 8

• understand the importance of managing information responsibly and securely, and apply this to their practice
• reflect on their environment and take steps to maintain the person’s privacy and
  confidentiality
• do not discuss information that can identify the person when the discussions can be overheard or seen by others not involved in their care
• ensure that everyone in the team understands the need to maintain a person’s privacy and confidentiality
• work in partnership with the person when considering whether to share their information,
  except where this would not be appropriate

Question 9

6 examples of raising concerns

Answer 9

• promote and encourage a culture of learning and improvement
• challenge poor practice and behaviours
• raise a concern, even when it is not easy to do so
• promptly tell their employer and all relevant authorities (including the GPhC) about concerns they may have
• support people who raise concerns and provide feedback
• are open and honest when things go wrong
• say sorry, provide an explanation and put things right when things go wrong
• reflect on feedback or concerns, taking action as appropriate and thinking about what can be done to prevent the same thing happening again
• improve the quality of care and pharmacy practice by learning from feedback and when things go wrong

Question 10

6 examples of demonstrating leadership

Answer 10

• take responsibility for their practice and demonstrate leadership to the people they work with
• assess the risks in the care they provide and do everything they can to keep these risks as low as possible
• contribute to the education, training and development of the team or of others
• delegate tasks only to people who are competent and appropriately trained or are in training, and exercise proper oversight
• do not abuse their position or set out to influence others to abuse theirs
• lead by example, in particular to those who are working towards registration as a pharmacy professional