LARA for DEI
lsiten, affirm, respond, add
what is rasiing concerns clasified as
statutory duty of candour
5 steps to whistle blowing
- Report promptly
- Report to your immediate supervisor
- Report to another suitable person in authority or an outside body
- Keep a record
- Maintain confidentiality and not disclose information without consent, where possible
3 things to do and not do when raising concerns
do
- Understand that it is alright to speak up, even if you might be mistaken
- Read the whistleblowing policy at your organisation, which should name the person that you can go to with your concerns
- Stick to the facts and report only what you have witnessed
don’t
- Try to gather evidence yourself
- Make allegations
- Confuse a genuine concern with a personal grievance
6 places to go for more info for raising concerns
- Senior members of staff
- Professional indemnity insurance provider
- GPhC
- Freedom to Speak Up Guardian
- The charity Pharmacist Support,
- Your union
4 steps to complaints procedure
- Record the complaint
- Record the action taken
- Review your records regularly
- Audit the records regularly
8 steps to dealing with complain
- apologise
- if wrong med check if okay and if ingested
- ask to inspect the med
- do not minimise error
- supply correct med
- report sop as per SOP
- notifty insurance provider if you or the pharmacist
- establish expectations
5 things to review when a error is made
- Conditions in pharmacy at the time
- Health of the pharmacist/team
- Assistance
- Prescription recovered
- Systems used for dispensing/checking reviewed
8 things to do if data breach
- Apologise to patient
- Investigate
- Assess risk to patient
- Pharmacy must report DSP incident
- Deal with as a complaint
- Learn lessons
- Take action to prevent a recurrence
- Contact Information Commissioner if necessary- fill in DSP Toolkit incident reporting form WITHIN 72 HOURS
who to report to when rasing concerns
Freedom to Speak Up Guardian is who to report whistle blowing to
