Pricing

Question 1

Customer pricing set ups screens (3 total)

Answer 1

1. INQCPOA
   
   • Customer Price Options Authorization
     
     • ATP (ST only)
     • Found in INQMKTPT
2. INQCPOC
   
   • Customer Price Option Class
     
     • Price class/default pricing
     • Found in INQMKTPT
3. INQCPO1
   
   • Customer Pricing Option
     
     • Price list/exceptional pricing (by MSPN)
     • PARMs

Question 2

ATP

Answer 2

Authorization to Purchase

Question 3

ORDPREPRC

Answer 3

Order Reprice

1. Price list
2. PARMs
3. Unit price

Question 4

How long are documentation for price change saved?

Answer 4

Written authorization to keep for 7 years

Question 5

INQPRICE

Answer 5

Price for specific ST w/ MSPN or CPN

*ST only

Question 6

INQTAX

Answer 6

Tax

Question 7

N4CV

Answer 7

Add or modify CPN (BT)

Question 8

What to watch out for N4CV?

Answer 8

One mistake can cause stores to order tires or ordering the wrong tires

Question 9

Pricing issues process

Answer 9

1. Check market part status (INQSTOK2)
2. Check if ship-to is on hold (INQTEL1/INQBUS)
3. Check the price (INQPRICE)
4. Define the problem based on the bottom of INQPRICE
5. Email CPP if necessary with the correct subject and body

Question 10

Credit issues process

Answer 10

DO NOT say to the caller about credit problem

SP / SH for order status –> credit issues

1. While scheduling
   
   • Monitor the order
   • Contact credit manager to have them notify corporate
   • Instruct ship-to to contact corporate
2. While on call with dealer
   
   • Notify a call back
   • Contact credit manager to have them notify corporate
   • Instruct ship-to to contact corporate