Reporting

Question 1

SIIV / SIIQ (CPWA)

Answer 1

Search invoicing detail

Question 2

How long are invoice reporting saved in SIIV/SIIQ?

Answer 2

Rolling 2 years

Question 3

How long are documents saved in OnBase?

Answer 3

Most documents: 10 years
Warranty: 1 year

Question 4

VIEWR

Answer 4

1. Viewing various reports
2. Print invoices and RGA letters

*Need Invoice # and date

Question 5

What are the locations/disks that require loading in VIEWR?

Answer 5

TAPE or PTAP

Question 6

How long are documents saved in VIEWR?

Answer 6

10 years

Question 7

Four types of documentation

Answer 7

1. Training documents
2. Work methods
3. Customer profiles
4. Transaction trace

Question 8

OSD

Answer 8

Over, Short, Damage

Question 9

RGA

Answer 9

Returned Goods Authorization

Question 10

Return categories

Answer 10

1. UPDRTN
   
   • Convenience return (“RGA”) = fee + shipping
   • Michelin error (CSR/System) = no fee + free shipping
2. UPDOSD
   
   • Carrier/DC/Manufacturing error (OSD)

Question 11

UPDRTN

Answer 11

Update return
Create or update a return authorization

Question 12

SCHRTN

Answer 12

Search return