Professional Image

Question 1

What are your most valuable assets as a beauty professional?

Answer 1

Your knowledge, talent, & professional reputation

Question 2

What helps build trust with clients & leads to repeat customers?

Answer 2

Having a professional image that’s well groomed

Question 3

Professional Image

Answer 3

The impression you project through your outward appearance & your conduct in the workplace

Question 4

7/11 Rule

Answer 4

Within 7 seconds, someone will establish 11 impressions about you (directly from your appearance)

Question 5

Personal Grooming

Answer 5

The process of caring for parts of the body & maintaining an overall polished Iook

Question 6

Dress for Success: Clothing

Answer 6

• Wear clothing that’s clean, fresh, & current
• Choose clothing that’s functional, comfortable, & stylish

Question 7

Dress for Success: Accessories

Answer 7

• Accessorize your outfits; but no jingling / dangling jewelry that might get caught on things

Question 8

Dress for Success: Watches

Answer 8

• Wear a watch to help you stay on schedule (ideally waterproof)

Question 9

Dress for Success: Shoes

Answer 9

• Wear shoes that are supportive, polished, & good repair

Question 10

Hair Maintenance

Answer 10

Keep your haircut & color fresh; especially if you work on hair

Question 11

Skin Care

Answer 11

• Develop a skin care regimen that works best for your skin type
• Use protective products on your skin (sunscreen)

Question 12

Makeup

Answer 12

• Never apply makeup at your station; unprofessional & shows you have poor time-management skills
• Makeup should enhance your facial features

Question 13

Personal Hygiene

Answer 13

The daily maintenance of cleanliness by practicing good, healthful habits

Question 14

You will need to be close to clients; if you stink…

Answer 14

• Most clients will not tell you you stink
• They will not return
• They may tell people about their bad experience

Question 15

Professional Attitude: Clients

Answer 15

Clients will have diverse personalities, you must have soft skills that help you navigate these situations professionally

Question 16

Image Enhancers

Answer 16

Behaviors that improve the quality of your professional image thru specific methods for conducting & representing yourself

Question 17

Image Enhancer #1: Soft Skills

Answer 17

AKA communication skills / people skills; are personal attributes that enhance a person’s interactions, job performance, & career prospects

Question 18

What are the percentages of success that comes from communication & technical skill?

Answer 18

Communication: 85%

Technical Skill: 15%

Question 19

Nonverbal Communication

Answer 19

Communication expressed by body language, eye contact, facial expressions, & gestures

Question 20

Image Enhancer #2: Customer Service

Answer 20

Providing a memorable experience for your clients every time they get a service; go above & beyond!

Question 21

Image Enhancer #3: Work Ethic

Answer 21

• Motivation
• Integrity
• Good technical / communication skills
• Enthusiasm / Passion

Question 22

Work Ethic

Answer 22

Taking pride in your work & committing yourself to consistently doing an excellent job for your clients, employer, & salon

Question 23

Image Enhancer #4: Time Management

Answer 23

• Being on time is critical!
• Punctuality is a professional responsibility
• Time is money

Question 24

Image Enhancer #5: Continuing Education

Answer 24

• Most successful beauty professionals stay informed & up-to-date on what’s new / trending in their profession

Question 25

Portfolio

Answer 25

An online exhibit to display your talents & work for potential customer / employers to evaluate your professional skills

Question 26

Social Media

Answer 26

• Social media websites can quickly diminish a person's reputation if media etiquette is neglected • A frequent form of communication that can be easily misunderstood; yet have a serious impact on your business

Question 27

Social Media: Do's

Answer 27

• Moderate your personal page / walls • Use social media to communicate with peers / clients • Post helpful & inspiring content

Question 28

Social Media: Don't's

Answer 28

• Use foul language • Participate / entertain arguments online • Post nude / embarrassing photographs • Foward spam • Bully / promote bullying