QM

Question 1

Lean vs Six Sigma

Answer 1

Lean:
1. Increase Efficiency by reducing waste, error or delays,
2. Reduce constraints, Reduce Lead Time
3. Removing non value steps

Six Sigma:
1. Process improvement and reduce variability,
2. Focus on quality & consistency,

Lean used to make improvement efficiency, Six sigma used to maintain the process within control, Start with Lean & Then Implement six sigma.

Lean Tools:
- Value stream mapping

Six Sigma Tools:
- Pareto Analysis
- Cause & Effect Diagram
- Process Map
- Measuring the result
- Statistics to analyze

Question 2

Process Improvement / Continuous Improvement

Answer 2

1. Diming Cycle - PDCA
2. Statistic Process Contral - SPC
3. TQM
4. Benchmarking
5. Re-Engineering
6. Balance Score Card
7. Six Sigma
8. Lean
9. Lean Six Sigma

Question 3

About Six Sigma

Answer 3

1. Started by Motorola Famous by GE
2. DMAIC - Spastics - Tools & Techniques

Question 4

Lean Six Sigma in Service Industry

Answer 4

1. Service Results are Intangible, Perishable, Heterogeneous output, Simultaneous production & consumption,
2. Define Quality : Service Product, Service Delivery Process, Customer-Provider Interaction (customer service),
3. Service Design / Service Delivery,
4. Most delay in Service Industry happens due to waiting time,
5. Implement DMAIC