What is the broad definition of Project quality Management?
- The policy for incorporating the organization’s quality policy regarding planning, managing and controlling project and product quality requirements in order to meet stakeholders’ objectives
- Supports continuous process improvement activities
What are the 3 quality process?
- Plan quality management
- Manage quality
- Control quality
PM role in quality Management
- Ensuring the product is build using the correct standards to pass quality inspections
- All approved changes are incorporated into the product of the project
- Understand prevention, tolerances, and control limits associated with the project work performance and organization
What are some tailoring considerations?
- Policy compliance and auditing
- Standards and regulatory compliance
- Continuous Improvement
- Stakeholder Engagement
What is Cost of Quality (COQ)
All costs incurred over the life of the product by:
- Prevention: Investment in preventing nonconformance to requirements
- Appraisal: Appraising the product or services for conformance to requirements
- Failure Costs: Failing to meet requirements (rework)
Often the concern of program management, portfolio management, the PMO, or operations
The optimal COQ invests in the cost of prevention.
What is attribute and variable sampling?
- also tolerances and control limits
Attribute:
- A process that determines whether or not the deliverable conforms to specifications
Variable:
- Process that measures a deliverable’s conformance to a specific degree
Tolerances:
- The specified range of acceptable results
Control Limits:
- Identifies the boundaries of variation in a process
What is the difference between quality and grade?
Quality = the degree to which a product fulfills the requirements Grade = the item's classification based on its technical requirements
What is quality conformance? And Nonconformance?
Conformance: the degree that the product or service meets the established quality requirements
Nonconformance: the degree that the product or service doesn’t meet the established requirements
What are the benefits of meeting quality requirements?
- Less rework
- Higher Productivity
- Lower Costs
- Increased stakeholder satisfaction
- Increased profitability
What is the impact of quality mgmt on other processes?
When changes need to take place, or poor quality is discovered, than it may trigger the need to iterate other specific processes like change mgmt, scope mgmt, risk mgmt, or others
- If everything is done perfectly, then other processes may not be triggered
What are affinity diagrams?
- Organize potential causes of defects into groups showing areas that should be focused on the most
- Allow large numbers of ideas to be classified into groups for review and analysis
What is a quality audit?
- Structured, independent process to determine if project activities comply with organizational and project policies, processes, and procedures
What are the verified deliverables output of the control quality mgmt process an input to?
- Validate Scope, which formalized the acceptance of the completed deliverables.
What is the difference between manage quality and control quality?
Manage - makes sure the right quality standards are used for controlling quality
Control Quality - implements the actions that are set up in the manage quality process, takes the actual measurements.
What is Rigor?
- The level of effort to control quality and the degree of implementation
- Differs between industries
- Example = power plant construction vs home constructino
What are control charts?
- Used to to see if a process is stable or has predictable performance
- A graphical display of process data over time and against established control limits
• Has a centerline that assists in detecting a trend of plotted values toward either control limit
