Role

Question 1

Starbucks mission

Answer 1

To inspire and to nurture the human spirit

One person, one cup and one neighborhood at a time

Question 2

Starbucks values

Answer 2

A culture of warmth belonging
Acting with courage
Being present
Delivering our best

Question 3

Barista approach

Answer 3

Be committed to customers
Be focused on quality
Be dedicated to each other

Question 4

Barista pattern

Answer 4

Prepare
Craft and connect
Transition

Question 5

Should always …

Answer 5

• Uphold Starbucks mission and values
• Implement the barista approach by committing to customers, focusing on quality, and being dedicated to each other
• implement the barista pattern, bringing the Starbucks Experience to life