Section 6 : Common Problem-Solving Tools and Techniques

Question 1

What are the common problem-solving tools ?

Answer 1

• Brainstorming
• Root cause analysis
• Fishbone diagram
• Swot analysis
• Pareto analysis
• Decision tree
• Six sigma

Question 2

What is brainstorming ?

Answer 2

• Team members freely share ideas without criticism

Question 3

What is root cause analysis ?

Answer 3

• Identify underlying causes of a problem by breaking it down into smaller components and examining each component in detail

Question 4

What is a fishbone diagram ?

Answer 4

• Categories and relationships between them
• Cause and effect
• Causal factors and contributing causes

Question 5

What is a swot analysis ?

Answer 5

• Strengths
• Weaknesses
• Opportunities
• Threats

Question 6

What is pareto analysis ?

Answer 6

• A tool used to identify the most significant factors contributing to a problem by ranking them in order of importance

Question 7

What is a decision tree?

Answer 7

• Potential consequences of different decisions or actions, used to help make informed choices

Question 8

What is a 6 Sigma project ?

Answer 8

• A methodology that uses data and statistical analysis to identify and eliminate defects in a process with the goal of reducing variability and achieving near-perfect performance
• Reducing defects and errors
• Minimizing variation
• 3.4 defects per million opportunities

Question 9

What is issue tracking ?

Answer 9

It is a risk that occurs :
Identifying and documenting problems or challenges

Question 10

What is risk assessement ?

Answer 10

• Evaluating and developing strategies to mitigate risks

Question 11

What does mitigate means ?

Answer 11

Lower the probability and impacts

Question 12

How do solve change management ?

Answer 12

• Managing changes to the project scope, schedule, or budget, and ensuring that any necessary approvals and documentation are obtained

Question 13

Draw a change maps in a predictive environnement ?

Answer 13

Question 14

How do you review the project ?

Answer 14

• Regularly reviewing the progress of a project
• Identifying any problems or issues
• Taking corrective action

Question 15

How to evaluate the effectiveness of a meeting ?

Answer 15

See if :
* It achieved its goals
* Was participatory and efficient
* Had clear follow-up and action items
* Received positive feedback from attendees

Question 16

How to consider participation and engagement ?

Answer 16

• Everyone has an opportunity to contribute
• One-way presentation with little interaction

Question 17

How to access the meeting efficiency ?

Answer 17

See if :
* Well-organized
* Focused
* Did it feel:
* Disjointed
* Unproductive

Question 18

How to consider follow-up and action items ?

Answer 18

• Clear next steps
• Identified action items
• Follow-ups

Question 19

How to ask for feedback ?

Answer 19

• Comments
• Suggestions

Question 20

How to reflect on the meeting ?

Answer 20

• What worked well?
• What could be improved?
• What was the result?

Question 21

What are the different types of groups ?

Answer 21

• Focus groups
• Standup meetings
• Brainstorming
• Retrospectives
• Design thinking workshops

Question 22

What is a focus group ?

Answer 22

• Small, facilitated discussions with a group of people
• Typically involve 8-12 participants
• Gather qualitative data
• Insights
• Perspectives
• Ideas

Question 23

What is a stand up meeting ?

Answer 23

It is usually in an agile meeting (Scrum)
* Short, daily meetings that are typically held in a standing position
* Daily Scrum
* Daily stand ups
* Purpose is to provide a quick update on:
* Progress of a project or task
* Identify any obstacles that need to be addressed
* Coordinate work for the day

Question 24

What is a brainstorming ?

Answer 24

• Encourage creative thinking
• Generate a diverse range of potential solutions

Question 25

What is a retrospectives meeting ?

Answer 25

It is more used in agile We talk about : * Project * Iteration * What went well? * What could be improved?

Question 26

What is a design thinking workshop ?

Answer 26

* Focused on problem-solving and innovation * Identify user needs * Generate ideas * Prototype and test potential solutions * Continuous improvement * Innovation