What is a requirement, and how does it differ from a stakeholder expectation in product development?
A requirement is a statement about a desired design (which can be evaluated as true or false…), whereas a stakeholder expectation is a mental projection of something that should happen, which is subjective and may not be explicitly stated.
What are the two main steps of SWOT analysis and how do they support strategic decision-making?
SWOT analysis involves identifying internal strengths and weaknesses and external opportunities and threats, followed by combining them to derive strategic actions.
How do customer requirements differ from technical requirements, and can you give one example of each?
Customer requirements express general desires (e.g., “I want good coffee”), while technical requirements translate these into measurable specifications (e.g., “The machine shall produce ≥9 bar pressure”).
What are four types of requirements commonly used in engineering, and what does each represent?
Four types of requirements include functional (what the system does), non-functional (quality attributes), performance (quantitative targets), and process requirements (how development is conducted).
What are three key challenges when receiving requirements, and how can they affect the design process?
Key challenges when receiving requirements include ambiguity (unclear language), volatility (changing expectations), and incompleteness (missing or hidden needs).
What is requirement fixation, and why can it hinder finding better design solutions?
Requirement fixation occurs when designers rigidly adhere to initial requirements, potentially overlooking better or more innovative solutions.
How does benchmarking help define design goals?
Benchmarking helps define design goals by comparing competitor products, as shown in the Tesla Model 3 example where its drivability influenced new performance targets.
What is the purpose of storytelling in requirements elicitation, and which elements make it effective?
Storytelling helps uncover hidden or non-obvious requirements by enabling designers to empathize with users through personas, storyboards, and user stories.
How do personas, storyboards, and user stories contribute to understanding user needs in product development?
Personas represent user types, storyboards visualize user-product interactions, and user stories describe user needs in a structured format to guide requirement formulation.
What are scope 2 emissions?
Scope 2 emissions are the indirect greenhouse gas emissions from the generation of purchased energy
Which of the following requirements could violate the What not-How principle?
A) The device shall be operable at temperatures between −30°C and +50°C.
B) The housing shall be made of aluminum.
C) The handle shall have stiffness > 10 N/mm.
D) The total weight shall be less than 5 kg.
B) The housing shall be made of aluminum.
For each requirement below, mark whether it is verifiable (V) or not verifiable (N):
“The product should look modern.”
“The maximum noise level shall not exceed 65 dB(A).”
“The button shall feel pleasant to press.”
“The product should look modern.” → N
“The maximum noise level shall not exceed 65 dB(A).” → V
“The button shall feel pleasant to press.” → N
Which pair of requirements is redundant?
A) R1: Diameter shall be in [10–12] mm; R2: Radius shall be less than 6 mm.
B) R1: Mass shall be below 2 kg; R2: Deflection shall be below 1 mm.
C) R1: The system shall operate in rain; R2: The system shall operate at −50°C to +50°C.
D) R1: Length shall be 120 mm; R2: Surface shall be anodized.
E) None of the above
A) R1: Diameter shall be in [10–12] mm; R2: Radius shall be less than 6 mm. (R2 is redundant to R1)
In the “house on fire” example, is “presence of oxygen” (O₂) a necessary, sufficient, or an INUS condition for the house burning?
Necessary and INUS
Which statement could be a set of INUS conditions?
A) “Lighting a match alone always causes fire.”
B) “A match + oxygen + flammable material together cause fire.”
C) “Fire cannot occur without oxygen.”
D) “Wooden walls always cause house fires.”
B) “A match + oxygen + flammable material together cause fire.”
In the coffee machine QFD, the “size of water tank” is positively correlated with “brewing time.” If the goal is to reduce brewing time, which design adjustment aligns with the correlation?
A) Increase tank size
B) Decrease tank size
C) Increase heater temperature
D) Add insulation
B) Decrease tank size
In a QFD correlation matrix for the coffee-machine design, the size of the water tank has a strong positive correlation (++) with the time to complete brewing. The design team wants to increase coffee quantity and decrease brewing time. Which combination of decisions below avoids a conflict of goals?
A) Increase tank size and raise heater power
B) Increase tank size and keep heater power constant
C) Reduce tank size and lower heater power
D) Increase tank size and lower brewing temperature
A) Increase tank size and raise heater power
In the final House of Quality, brewing temperature shows the highest relative technical importance (RTI) and low technical difficulty, while dimensions of housing show low RTI but high technical difficulty. Which of the following prioritization strategies is most consistent with QFD principles?
A) Focus first on improving housing dimensions because it’s hardest.
B) Focus first on brewing temperature because it offers high customer impact at low difficulty.
C) Ignore brewing temperature because it’s already good enough.
D) Treat both equally since difficulty balances importance.
B) Focus first on brewing temperature because it offers high customer impact at low difficulty.
Define the term model in the context of product development.
A model is a simplified representation of an original system that includes only what is relevant for a particular purpose.
Using the nutcracker example, explain the concept of abstraction.
Starting from a specific nutcracker, omit specific details (e.g., crush nut with a lever arm of length 20 cm) to produce a more general description that would inclu a class of nutcrackers (e.g., apply static force)
List the steps to create a flow-oriented function model for a banana peeling machine.
-Decide what flow to model.
-Define the starting and end state.
-Define connecting functions.
-Define the states in between.
-Review.
-Label.
What are the three types of functions and four types of relations in relation-oriented function modeling?
Function types:
-FT: Function of type task (imperative)
-FB: Function of type behavior (descriptive)
-HF: Harmful function (undesired behavior)
Relation types:
-Was introduced for
-Was introduced to prevent
-Causes or may cause
-Prevents or may prevent
What is a graph in the context of system modeling? Differentiate between a tree and a polyhierarchy.
-A graph is a set of nodes / elements and connecting edges / relations.
-A tree connects nodes with exactly one path between any two nodes (no cycles).
-A polyhierarchy allows multiple parent nodes without cycles
How can a graph be converted into a matrix? What does a cell entry represent?
Assign each node to a row and column. For directed graphs, rows = inputs, columns = outputs.
A cell entry (e.g., X or 1) indicates a relation from the row element to the column element.