Week 3: Briefing sales projects - using communication principles to build relationships

Question 1

List 5 aspects of e-mail communication

Answer 1

1. Use meaningful subject lines
2. Do not deliver bad news via e-mail
3. Important information should be in the first few lines
4. Avoid techno overfall

Question 2

List 5 aspects of telephone communication

Answer 2

1. Decide what to say before calling
2. Be polite, enthusiastic and be an active listener
3. Take notes and restate the message
4. Encourage two-way communication
5. Give customer opportunity to ask questions

Question 3

What is the aspects of active listening?

Answer 3

• Project yourself into the mind of the speaker

- Attempt to feel the way the speaker feels