Week Four

Question 1

What is E-commerce?

Answer 1

Use of internet and web to transact business

More formally defined as digitally enabled commercial transactions between and among organizations and individuals.

Question 2

According to the Wiki definition, e-commerce is trading in products or services using _______.

Answer 2

computer networks

Commonly known as e-commerce or eCommerce.

Question 3

What technologies does electronic commerce draw on?

Answer 3

• Mobile commerce
• EFT
• Supply Chain
• Internet marketing
• Online transaction processing

Modern electronic commerce typically uses the World Wide Web for at least one part of the transaction’s life cycle.

Question 4

Name the types of E-Commerce.

Answer 4

• Business to Consumer (B2C)
• Business to Business (B2B)
• Consumer to Consumer (C2C)
• Social e-commerce
• Mobile e-commerce (m-commerce)
• Local e-commerce

Each type represents a different interaction model in e-commerce.

Question 5

In Business-to-consumer (B2C) e-commerce, customers deal directly with the _______.

Answer 5

organization

This model avoids any intermediaries.

Question 6

What does B2C stand for in e-commerce?

Answer 6

Business-to-consumer

This model involves direct transactions between businesses and consumers.

Question 7

What is one benefit of the elimination of intermediaries in B2C?

Answer 7

• Higher profits for companies
• Lower prices for consumers

Removing intermediaries can reduce costs and inefficiencies in the supply chain.

Question 8

Define C2C in the context of e-commerce.

Answer 8

Consumer-to-consumer

This model involves individuals acting as both buyers and sellers, such as on platforms like eBay.

Question 9

What is the role of e-Government?

Answer 9

Use of information and communications technology to simplify the sharing of information

It aims to improve the relationship between citizens and government.

Question 10

List the forms of e-Government.

Answer 10

• Government to Consumer
• Government to Business
• Government to Government

These forms represent different interactions between government entities and other parties.

Question 11

What is one advantage of e-commerce related to sales?

Answer 11

• Increased sales
• Reach narrow market segments in geographically dispersed locations
• Create virtual communities

E-commerce allows businesses to access wider markets and connect with specific consumer groups.

Question 12

How does e-commerce lead to decreased costs?

Answer 12

• Handling of sales inquiries
• Providing price quotes
• Determining product availability

Automation and online processes reduce operational costs for businesses.

Question 13

What is a disadvantage of e-commerce regarding product inspection?

Answer 13

Loss of ability to inspect products from remote locations

This limitation can affect customer satisfaction and decision-making.

Question 14

Name a rapidly developing aspect of e-commerce that poses challenges.

Answer 14

Rapid developing pace of underlying technologies

Keeping up with technology can be difficult for businesses.

Question 15

What is a challenge in measuring the return on investment in e-commerce?

Answer 15

Difficult to calculate return on investment

This can hinder financial planning and strategy.

Question 16

DELETE

Answer 16

Cultural and legal impediments

These can vary significantly across different regions.

Question 17

What are the benefits of e-commerce in terms of search and transaction costs?

Answer 17

Reduced search and transaction costs

Customers can find the lowest prices more easily.

Question 18

How does e-commerce affect market entry costs?

Answer 18

Lowered market entry costs, lower operating costs → higher efficiency

This allows new businesses to enter the market more easily.

Question 19

What impact does e-commerce have on traditional physical store merchants?

Answer 19

Traditional physical store merchants are forced out of business

E-commerce can disrupt established retail models.

Question 20

What does it mean for some industries to be disintermediated?

Answer 20

This refers to the removal of intermediaries in the supply chain.

Question 21

What has the Internet created for multi-channel firms?

Answer 21

New venues for multi-channel firms and supported a few pure-play merchants

This has changed the structure of the retail marketplace.

Question 22

What is the goal of multi-channel integration?

Answer 22

Integrate web operations with traditional physical store operations

This aims to provide an integrated shopping experience.

Question 23

What types of interaction are included in multi-channel integration?

Answer 23

• Online order
• In-store pickup
• Web promotions

These interactions enhance customer convenience.

Question 24

What is the significance of mobile devices in e-commerce?

Answer 24

Importance of mobile devices, social commerce, and tablets

Mobile technology plays a crucial role in e-commerce growth.

Question 25

What is **E-business**?

Answer 25

Digital enabling of transactions and processes within a firm, involving information systems under the firm's control ## Footnote E-business does not include commercial transactions involving an exchange of value across organizational boundaries.

Question 26

E-business is the application of **information and communication technologies (ICT)** in support of what?

Answer 26

All the activities of a business ## Footnote Commerce is one of the essential activities of any business.

Question 27

What does **electronic commerce** focus on?

Answer 27

The use of ICT to enable the external activities and relationships of the business with individuals, groups, and businesses ## Footnote This includes the exchange of products and services.

Question 28

In what year was the term **e-business** coined?

Answer 28

1997 ## Footnote The term was coined by IBM's marketing and internet teams.

Question 29

What does **e-commerce** cover?

Answer 29

* Outward-facing processes * Customer interactions * Supplier interactions * External partner interactions * Sales * Marketing * Order taking * Delivery * Customer service * Purchasing of raw materials * Procurement of indirect operating-expense items ## Footnote E-commerce focuses on processes that directly engage with customers and external entities.

Question 30

What is included in **e-business**?

Answer 30

* E-commerce * Internal processes * Production * Inventory management * Product development * Risk management * Finance * Knowledge management * Human resources ## Footnote E-business encompasses e-commerce and adds internal operational processes.

Question 31

True or false: **E-business strategy** is simpler and less focused on internal processes than e-commerce.

Answer 31

FALSE ## Footnote E-business strategy is more complex, focusing on internal processes and aimed at cost savings and efficiency improvements.

Question 32

Fill in the blank: **E-commerce** includes processes that touch customers, suppliers, and external partners, while **e-business** covers _______ processes.

Answer 32

internal ## Footnote E-business includes both external and internal processes for a comprehensive operational strategy.