Undesired Aircraft State (UAS)
ineffective error management resulting in an safety compromising state
The goal of the CRM/TEM program remains singularly focused: maximize flight safety by minimizing incidents and accidents caused by human factors. CRM/TEM is represented in the CRM/TEM model on the left. Safe Operations is depicted at the top of the model and represents the desired operating environment. As a crew encounters operational threats or human error, there is a potential to move away from the safe operations area. If the trend continues, the result may be an incident or accident. Effective application of CRM/TEM skills creates a pathway from an incident/accident and will turn a divergent trend back to safe operations.
The response to threats, errors, and UAS is in the pathway to the right of each condition, showing the effect each has in moving the flight away from an incident/accident towards safe operations. Implied and Embedded in the arrow are the seven CRM skills.
The CRM/TEM model describes what crews do; the seven CRM/TEM skills explain how crews do it. These CRM skills include:
MCPLAWS
- Monitor/crosscheck
-Communication
- Planning and decision making
-Leadership effectiveness
-Automation management
-Workload management
-Situational awareness
The crew debrief process guides discussion by asking a set of three simple, yet discoverable questions:
what are the service standards for the united core 4 program?
Safe - We protect ourselves, each other and our customers from any harm.
Caring - We show that United appreciates everyone by being welcoming, kind and compassionate with our customers and fellow employees.
Dependable - we develop trust by being reliable and consistent with the quality of our performance.
Efficient - We create excellence by conducting ourselves in an organized and effective way.
Core4 Safe, 3 main points to remember?
I will do my part to create a safe culture in the workplace
I will always put safety first by my actions
I will voice all safety concerns.
Core 4 caring, 3 main points to remember?
I am approachable
I am mindful and compassionate of everyone’s needs
I go above and beyond to deliver excellent experience
Core4 Dependable main points to remember?
I will be accountable for goals, objectives, and vision of my company.
I will follow through on my commitments in a timely manner
Core4 Efficient main point to remember?
I do my job effectively to make a positive impact for all.
United CRM Principles (mapclaw)
Monitor/crosscheck
Automation management
Planning and decision making Communication
Leadership effectiveness
Situational awareness
Workload management
