313 Final Exam

Question 1

When a patient’s behavior indicates a negative emotional state, the health care team should

Answer 1

Try to identify the patient’s needs

Question 2

When a new baby sister arrives, 3-year-old Cadence begins asking for a bottle and talking “baby talk” again. This behavior is an example of _______.

Answer 2

regression

Question 3

Accepting each patient means all of the following except______.

Answer 3

rejecting unpleasant behavior

Question 4

Biting, kicking, and hitting are examples of _______ agression.

Answer 4

physical

Question 5

For many patients, a health agency can feel like a:

Answer 5

a stressful and threatening place

Question 6

A patient who makes nervous movements or who states, “My doctor says I should have surgery,” probably has feelings of fear or anxiety and would benefit from _______.

Answer 6

an opportunity to verbalize those feelings

Question 7

Most patients are likely to express their fears, anxieties, or uncertainties _______.

Answer 7

only after you have shown that you care and are willing to listen.

Question 8

An appropriate response to a patient’s egocentric behavior is to:

Answer 8

accept that egocentrism is a normal reaction to illness.

Question 9

Which is least likely to be the cause of a patient’s unpleasant behavior?

Answer 9

a desire to be mean

Question 10

Which is not an appropriate way to respond to a hostile patient?

Answer 10

Tell the patient you don’t appreciate all the complaining.

Question 11

Which belief is least likely to contribute to a favorable work attitude?

Answer 11

” We ought to get paid more than we do.”

Question 12

You have been working at a particular health care agency for only a short time. One of your patients exhibits some behaviors that concern you, but you are not sure whether they are really significant. Your best course of action is to

Answer 12

Discuss the behaviors with your supervisor.

Question 13

Criticism, loud talking, profanity, and arguing are examples of _____ aggression.

Answer 13

verbal

Question 14

One of your patients, Mrs. V., exhibits a number of difficult behaviors. You suspect that she has some that is not being met. Which is the most appropriate action for you to take?

Answer 14

Discuss your concerns with your supervisor.

Question 15

What is not expected of you to become an effective health care professional?

Answer 15

Disregard safety precautions

Question 16

It is important to set aside personal problems while you are at work because ________.

Answer 16

you need to give your full attention to your work

Question 17

Your _______, consisting of a mixture of feelings, beliefs, and behaviors, will affect your adjustment as a health care professional.

Answer 17

attitude

Question 18

Clearly explaining your agency’s privacy policy to patients.

Answer 18

appropriate

Question 19

Sharing gossip about one of your coworkers.

Answer 19

inappropriate

Question 20

Telling a patient about a problem you are having with one of your children.

Answer 20

inappropriate.

Question 21

Discussing a patient’s difficult behavior with your supervisor.

Answer 21

appropriate

Question 22

Posting comments about your workplace on social media.

Answer 22

inappropriate

Question 23

Telling your friends about a patient’s health problem.

Answer 23

inappropriate

Question 24

______ is a form of indirect resistance that may consist of not doing what is asked or doing something other than what is asked.

Answer 24

overt

Question 25

It is common for individuals to become more ______, or concerned primarily with themselves, during illness.

Answer 25

egocentric

Question 26

The most common example of a positive, happy facial expression is a:

Answer 26

smile

Question 27

Candidates for the CMA (AAMA) Certification Exam are allowed a ____ day period in which to take the exam.

Answer 27

90

Question 28

Which of the following will assist you in being more efficient with your time?

Answer 28

Make a daily list of tasks and projects that must be completed.

Question 29

According to the US Department of Labor, for the period 2018 to 2028, the employment of medical assistants is expected to _____.

Answer 29

grow 23 percent

Question 30

Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the stomach and intestines?

Answer 30

GI

Question 31

Which of these is a nonadaptive coping skill?

Answer 31

drinking

Question 32

The majority of the population are _____ learners.

Answer 32

visual

Question 33

You are assisting a patient who says, "This illness will probably kill me. My mother had the same thing, and she died at about my age. " Which would be the most appropriate response

Answer 33

" It sounds like you are very worried about this illness."

Question 34

Sometimes conflict arises between employees that can be difficult to resolve. How should this type of conflict be handled?

Answer 34

Bring it up in a staff meeting; others are probably having issues as well.

Question 35

A (n) ________ of what is said can cause the listeners to "read into" the message something the speaker did not intend.

Answer 35

expectation

Question 36

Which of the following practitioners specializes in diagnosing and treating diseases and malfunctions of the glands of internal secretion (hormone)?

Answer 36

Endocrinologist

Question 37

Your ______, consisting of a mixture of feelings, beliefs, and behaviors, will affect your adjustment as a health care professional.

Answer 37

attitude

Question 38

The American Academy of Professional Coders (AAPC) offers several types of certifications. Which of the following is not an AAPC certification?

Answer 38

Certified Professional Coder (CPC-OP) (Outpatient Clinic)

Question 39

Common emotional reactions to illness include all of the following except ______.

Answer 39

immediate acceptance

Question 40

When working in a clinical capacity, working on pending files that have tasks would be considered which of the following priorities?

Answer 40

fourth priority

Question 41

Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the eye?

Answer 41

Ophthalmologist

Question 42

What is another term for critical thinking?

Answer 42

problem solving

Question 43

Which is not a type of communication?

Answer 43

imagined

Question 43

Which organization offers certification examinations for the National Certified Medical Assistant and National Certified Medical Office Assistant?

Answer 43

National Center for Competency Testing (NCCT)

Question 44

When working with older patients, you should:

Answer 44

greet them warmly and by name

Question 45

Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the blood and blood forming tissues?

Answer 45

hematologist

Question 46

Which can cause the receiver of a message to misunderstand what is said?

Answer 46

all of the above

Question 47

When working in a clinical capacity, preparing items necessary for the procedure ahead of time, but not opening any supplies until a direct order is given to perform the procedure would be considered which of the following priorities

Answer 47

first priority

Question 48

Some personal qualities affect the way character traits are perceived. A genuine smile conveys which of the following positive personal qualities?

Answer 48

that you acknowledge others and are interested in being of service.

Question 49

Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is:

Answer 49

active listening

Question 50

Which of the following describes the role of the patient navigator prior to the patient seeing the provider?

Answer 50

all the above

Question 51

The expenses involved in running a business have made which of the following rare today?

Answer 51

solo practices

Question 52

A person's stance means _______.

Answer 52

the way they position their body and feet.

Question 53

When talking with a patient, you should not"

Answer 53

look away while the patient is speaking

Question 54

Which of the following is a way to acquire continuing education?

Answer 54

participate in a health care forum.

Question 55

Having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the patient is a great skill to have and is known as

Answer 55

critical thinking

Question 56

When working with a pediatric patient, instead of saying deformity, it is recommended that you say:

Answer 56

appearance

Question 57

Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients

Answer 57

hereditary, cultural, and environmental

Question 58

Biases can interfere with having therapeutic communication encounters with patients. Which of the following is the first step in working on preventing a bias?

Answer 58

Recognizing what the bias is.

Question 59

Define coaching a patient as it relates to health maintenance.

Answer 59

enhancing the patient's understanding and learning experience when educating the patient regarding topics on health maintenance, disease prevention, and treatment plans as directed by the provider.

Question 60

Which of the following practitioners specializes in diagnosing and treating tumors and cancer?

Answer 60

Oncologist

Question 61

Which of the following practitioners specializes in diagnosing and treating conditions of altered immunologic reactivity?

Answer 61

allergist

Question 62

In addition to illness-specific symptoms, patients may develop general physical effects such as fever, pain, nausea, lack of appetite, and difficulty with urination or elimination. These effects may be due to all of the following except

Answer 62

consistent diet

Question 63

A (n) ________ statement is one in which the speaker's meetings is vague or unclear.

Answer 63

ambiguous

Question 64

Which of the following is not one of the four Es used to engage a child in health care matters?

Answer 64

evidence

Question 65

When working in clinical capacity, assisting the provider with emergencies and procedures would be considered which of the following priorities?

Answer 65

first priority

Question 66

Which of the following is the American Academy of Professional Coders (AAPC) certification for physician practice?

Answer 66

Certified Professional Coder (CPC)

Question 67

Which of the following practitioners specializes in administering anesthetic agents before and during surgery?

Answer 67

Anesthesiologist

Question 68

In the model of communication process presented in Chapter 4, the receiver decodes the message based on their:

Answer 68

reference points