Psych 2

Question 1

You may have an intrinsic notion when something in your life is not going right and changes need to be made, or the insight to celebrate when things are going great.

Answer 1

self awareness

Question 2

A term used to describe professional characteristics or attitudes that are expected in particular professions.

Answer 2

behaviors

Question 3

Generally given to you to assist you in improving your workflow, skills, and interpersonal relations in the workplace.

Answer 3

feedback

Question 4

Preconceived opinion that is not based on reason or actual experience?

Answer 4

prejudice

Question 5

Putting yourself in another person’s shoes; think about what is best for the best?

Answer 5

empathetic

Question 6

Which of the following is not considered a positive personal quality?

Answer 6

sharing information on social networking sites

Question 7

What is another term for critical thinking?

Answer 7

problem solving

Question 8

When working in a clinical capacity, which of the following priorities would retrieving the patient from the reception area, documenting the patient’s chief complaint, and performing vital signs be considered

Answer 8

second priority

Question 9

When working in a clinical capacity, assisting the provider with emergencies and procedures would be considered which of the following priorities?

Answer 9

first priority

Question 10

Having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the patient is a great skill to have and is known as:

Answer 10

critical thinking

Question 11

Medical assistants can show integrity in the workplace by which of the following:

Answer 11

Being honest and having strong moral principles

Question 12

Standing up for what is right, setting a professional example and not getting involved in gossip in the workplace aligns best with which of the following professional traits?

Answer 12

integrity

Question 13

Biases can interfere with having therapeutic communication encounters with patients. Which of the following is the first step in working on preventing a bias?

Answer 13

recognizing what the bias is

Question 14

When working in a clinical capacity, calling back patients with test results, calling in prescriptions per the provider’s order, and so on would be considered which of the following priorities?

Answer 14

fourth priority

Question 15

When working in a clinical capacity, working on pending files that have tasks would be considered which of the following priorities?

Answer 15

fourth priority

Question 16

Which of the following will assist you in being more efficient with your time?

Answer 16

Be a perfectionist for all tasks, even those that don’t require your best effort, so you don’t have to spend time correcting things.

Question 17

When working in a clinical capacity, preparing items necessary for the procedure ahead of time, but not opening any supplies until a direct order is given to perform the procedure would be considered which of the following priorities

Answer 17

first priority

Question 18

When working in a clinical capacity, when a room becomes vacant, cleaning and preparing it for the next patient would be considered which of the following priorities?

Answer 18

second priority

Question 19

Sometimes conflict arises between employees that can be difficult to resolve. How should this type of conflict be handled?

Answer 19

Bring it up in a staff meeting; others are probably having issues as well.

Question 20

Which of the following is a way to acquire continuing education?

Answer 20

participate in health care forum

Question 21

A collective combination of qualities that include someone who arrives on time for work and can manage their time effectively, takes accountability for their behavior, and works well with others is known as

Answer 21

professionalism

Question 22

Why is continuing education necessary?

Answer 22

to keep your certification status current

Question 23

Having integrity means:

Answer 23

doing the right thing even if no one is around to witness it.

Question 24

Some personal qualities affect the way character traits are perceived. A genuine smile conveys which of the following positive personal qualities?

Answer 24

that you acknowledged others and are interested in being of service.

Question 25

When working in a clinical capacity, performing procedures, and dismissing patients would be considered which of the following?

Answer 25

third priority