Module 3 Week 1

Question 1

The patient chart belongs to:

Answer 1

Medical practice

Question 2

Straighten and tidy the forms before filing

Answer 2

Identify what would be part of maintaining a patient’s medical record:

Question 3

You don’t look well.

Answer 3

a subjective statement?

Question 4

HIPAA requires all medical records and related documents to be retained for how many
years?

Answer 4

Six years

Question 5

In the history, physical, impression, plan (HPIP) system, which is considered the
assessment/diagnosis?

Answer 5

Impression

Question 6

What equipment and supplies are needed to create medical records?

Answer 6

All correct

Question 7

When a patient’s paper chart is opened flat, what is typically found on the right side?

Answer 7

Progress Notes

Question 8

A complete and accurate medical record provides legal protection for

Answer 8

Both patients and physicians

Question 9

When filing alphabetically, if two names are identical, which order is used for the address?

Answer 9

State, city, street

Question 10

When recording progress notes, the specific chief complaint should be:

Answer 10

Written using the patient’s own words

Question 11

In HPIP, which is considered a subjective finding?

Answer 11

History

Question 12

In regards to filing, ____ is done by marking the index identifier on the paper to be filed:

Answer 12

Coding

Question 12

What act was signed into law as part of the American Recovery and Reinvestment Act to
promote health information technology?

Answer 12

Health Information Technology for Economic and Clinical Health (HITECH)

Question 13

When filing records in a new file cabinet, it is recommended that you:

Answer 13

Place files in the bottom drawers first

Question 13

A HIPAA Security Rule audit includes a review of all but which category?

Answer 13

Drug authorizations

Question 14

Most filing systems are based directly or indirectly on what arrangement?

Answer 14

Alphabetical

Question 15

In HPIP, which is considered an objective finding?

Answer 15

Physical exam

Question 16

The patient’s heart rate is elevated at 120 beats per minute

Answer 16

objective statement?

Question 17

Identify equipment and supplies needed in order to store paper medical records:

Answer 17

All of the responses are correct

Question 18

What does the P in SOAP stand for?

Answer 18

Plans for further studies, treatment, or management

Question 19

When making a correction to the progress note in an electronic medical record, you
should:

Answer 19

Use the edit feature

Question 20

What does the I in the HPIP method stand for?

Answer 20

Impression

Question 21

It distributes files evenly over the given spaces

Answer 21

The primary benefit of a numeric filing system is:

Question 22

What does the ‘P’ stand for in POMR?

Answer 22

Problem

Question 23

The ____ is generally the first person to inspect reports:

Answer 23

Medical assistant

Question 24

Phone menus are designed to:

Answer 24

Increase efficiency

Question 25

A phone screening manual is sometimes called a(n) ____ manual.

Answer 25

Triage

Question 26

If a person claiming to be a patient’s attorney calls to request information from the patient’s medical record, you should:

Answer 26

Verify that the attorney is authorized to receive it and offer to call them back

Question 27

Before you transfer a patient’s call to another department or office:

Answer 27

All the responses are correct

Question 28

Include your own name or initials

Answer 28

When documenting a telephone call, you should:

Question 29

When a patient asks to speak directly with the provider, never respond by saying:

Answer 29

The doctor is busy

Question 30

Which of the following is NOT considered a concern when using mobile devices in healthcare?

Answer 30

Convenience and connectivity

Question 31

You do NOT need to include which of the following when transmitting a prescription refill request to a pharmacy?

Answer 31

Date when the prescription was first filled

Question 32

If a caller is requesting information, you should ask if you can call them back if it will take longer than ____ to retrieve it.

Answer 32

1 minute

Question 33

When responding to a nonemergency phone call and the person needs additional information, the appropriate response is:

Answer 33

All the responses are correct

Question 34

Use at least three identifiers of the patient

Answer 34

When scheduling appointments, you must do all but which of the following?

Question 35

Which calling feature allows several people in various locations to converse at the same time?

Answer 35

Conference calling

Question 36

When a patient calls with a medical question, you should:

Answer 36

Document the patient’s information and relay it to the doctor for review

Question 37

When booking a same-day or urgent visit, you should:

Answer 37

Both a and b (book same-day & fill morning appts first)

Question 38

It is most appropriate to use an answering machine:

Answer 38

During the office lunch break

Question 39

When conducting phone calls, on average, how long does it take a person to pick up on tone/attitude?

Answer 39

10 seconds

Question 40

When it comes to your personal mobile device at work, best practice is:

Answer 40

Put the phone away during office hours

Question 41

Electronic prescription refill requests are commonly referred to as:

Answer 41

E-prescribing

Question 42

If a caller makes threats, you should:

Answer 42

Document the information about the caller and the threat and end the call

Question 43

When obtaining a telephone message from a recording device or answering service, you should NOT:

Answer 43

Prioritize messages according to the order in which they were received

Question 44

Which of the following is the most appropriate question to ask when scheduling an appointment?

Answer 44

What is the reason for the visit?

Question 45

When answering a telephone call, you should NOT:

Answer 45

Remain expressionless

Question 46

If you are speaking to a patient face-to-face at the office and the phone rings, you should:

Answer 46

Say, 'excuse me for a moment, please,' and answer the call

Question 47

If requesting a prescription, include name/phone number of pharmacy, drug name, dosage, last refill date (phone message element)?

Answer 47

Yes

Question 48

A detailed and accurate message indicating nature of the call (phone message element)?

Answer 48

Yes