Branding the Instance

Question 1

Which icon on the banner frame is
selected to customize an
individual’s instance?

Answer 1

• System settings (gear icon)

Question 2

Which module allows an admin to
change the look and feel for an
instance?

Answer 2

• System Properties > Basic

Configuration UI16

Question 3

What are some reasons for changing
the look and feel of a ServiceNow
instance?

Answer 3

- To distinguish between
production and non-production
instances
- To comply with corporate
branding and themes
- To increase user acceptance