1
Q
What is the module used to import Word documents as articles?
A
– Knowledge > Articles > Import Articles
2
Q
What access does a user need to be able
to import articles to a knowledge base?
A
– Can contribute
3
Q
Which module is used to view knowledge content by category?
A
– Self Service > Knowledge
4
Q
Which role can manage multiple
knowledge bases?
A
– knowledge_admin
5
Q
What tool controls the publishing
and retiring process for knowledge
articles?
A
– Workflows
6
Q
What is used to determine user
access to knowledge bases or a
knowledge article?
A
– User Criteria
ServiceNow CSA Exam
flashcards
Decks in class (17)
# Cards
-
Applications and Modules5
-
List and Filters6
-
Form Configuration6
-
Branding the Instance3
-
Task management4
-
Notifications4
-
Reporting4
-
Create an Extended Table4
-
Applications and Access Controls5
-
Import Data from Excel4
-
Configuration Management Database4
-
Knowledge Management6
-
Create a Catalog Item6
-
Create a Flow Designer Flow4
-
Create a UI Policy and a Business Rule6
-
System Update Sets4
-
Update Source - Update Sets5
