Create a Catalog Item

Question 1

What is created when an order is

placed for a catalog item?

Answer 1

– REQ# (Request)
– RITM# (Requested Item)
– SCTASK# (Service Catalog Task)

Question 2

Which module is used to add, update,
or remove catalog items?

Answer 2

– Maintain Items

Question 3

What is attached to a catalog item and

determines the fulfillment process?

Answer 3

–Workflow or Flow Designer Flow

Question 4

What represents questions asked

when ordering a catalog item?

Answer 4

– Variables

Question 5

What represents multiple related

items grouped as one request?

Answer 5

– Order Guide

Question 6

What appears as a simplified form to

create a record in a table?

Answer 6

– Record Producer