What is a sentinel event?
An unexpected event that causes serious injury, harm, or death.
What is an incident report?
A report of an unexpected event during patient care.
What MUST an incident report include?
Facts only (objective information, no opinions or blame).
Where are incident reports documented?
NOT in the patient’s medical record (internal use only).
What are the 3 steps of the communication cycle?
Sender sends message → Receiver receives it → Feedback confirms understanding.
What is nonverbal communication?
Communication without words (body language, facial expressions, tone).
Examples of nonverbal communication
Facial expressions, posture, tone of voice, gestures.
What is active listening?
Fully focusing on the speaker without interrupting and giving feedback.
What should you do if a patient shows nonverbal signs of anxiety?
Acknowledge feelings, observe cues, and reassure the patient.
How should you respond if a child asks if a procedure will hurt?
Be honest but gentle (e.g., “It may feel like a quick pinch”).
What should you avoid when talking to elderly patients?
Using pet names like “honey” or “sweetie”; always use proper names.
Why must documentation be accurate?
It is a legal record and can be used in court.
What can happen if documentation or reports include opinions?
Legal issues and inaccurate information.
How to
Read front → say answer out loud → flip
The ones you hesitate on = review twice
Do this 2–3 times and you’ll have this chapter DOWN
